Jocy Fanor
Boynton Beach,FL
Summary
Proven achiever with a strong background in customer service and sales, notably at Amazon. Excelled in problem-solving and customer support, enhancing client satisfaction and streamlining payment processes. Fluent in Haitian Creole, demonstrating exceptional verbal communication. Skilled in Microsoft Office, adept at managing high-stress situations and fostering customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Amazon
11.2022 - 05.2024
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
CNA
Nursing Home
03.2018 - 09.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate
Macys Department Store
12.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Abercrombie & Fitch Kids
07.2015 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Broward College
Fort Lauderdale, FLHigh School Diploma - General Studies
Dr. Michael M. Krop Senior High School
Miami, FL06.2018
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Fluent in Haitian Creole
- Very good at organizing
- Microsoft Office
- Answering questions
Timeline
Call Center Representative
Amazon
11.2022 - 05.2024
CNA
Nursing Home
03.2018 - 09.2022
Sales Associate
Macys Department Store
12.2016 - 04.2018
Sales Associate
Abercrombie & Fitch Kids
07.2015 - 10.2016
Broward College
High School Diploma - General Studies
Dr. Michael M. Krop Senior High School