Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyne Gonzalez

Indio,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Server

Sams Sushi
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier Team Lead

Rocket Gas Station
01.2022 - 10.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Monitored areas for security issues and safety hazards.
  • Restocked and organized merchandise in front lanes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Communicated with customers and team members to solve problems.

Sandwich Artist

Jersey Mike's Subs
03.2023 - 09.2023
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Greeted guests, promoted specials, and took orders.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept workplace clean and organized in line with restaurant policies.

Furniture Sales Manager

Aras Mattress And Furniture
01.2021 - 12.2021
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Organized promotional events and interacted with community to increase sales volume.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Phone Sales Representative

Ocean Pacific Water Systems
01.2020 - 12.2021
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to solicit further sales.

Education

High School Deploma -

Coachella Valley Adult School
Coachella, CA
07.2023

Skills

    Microsoft

    excel

  • Point of sale operation
  • Sales expertise
  • Cash handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sandwich Artist

Jersey Mike's Subs
03.2023 - 09.2023

Cashier Team Lead

Rocket Gas Station
01.2022 - 10.2023

Furniture Sales Manager

Aras Mattress And Furniture
01.2021 - 12.2021

Phone Sales Representative

Ocean Pacific Water Systems
01.2020 - 12.2021

Server

Sams Sushi

High School Deploma -

Coachella Valley Adult School

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Jocelyne Gonzalez