Jodda Sanlin
Belleville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Authorization Coordinator
BJC Homecare
09.2023 - Current
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Reviewed authorizations from payer to determine approved or denied items.
Patient Service Representative
BJC Healthcare
12.2021 - 09.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
OPERATIONS SUPERVISOR
West Asset Management
09.2009 - 03.2013
CLIENT SERVICES TEAM LEAD
Express Scripts Pharmacy
05.2006 - 09.2008
- Other medical personnel
- Release information to persons or agencies according to regulations
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity
- Develop an understanding of customers' needs and take actions to ensure that such needs are met
- Direct availability and allocation of materials, supplies, and finished products
- Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
Customer Service Representative
BJC Healthcare
08.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Proficiency in Billing Applications, Microsoft Word and Excel, Artiva Dialing Systems, Microsoft Outlook, Telephony and Proprietary Call -
High Motivated, Creative Thinking Skills, Customer Centric ADDITIONALSKILLS Certified Nurses Assistant -
Skills
- Business Correspondence
- Office Supplies and Inventory
- Computerized Maintenance Management Systems
- Critical Thinking
- Microsoft Proficiency
- Patient Medical Histories
- Customer Experience
- Obtaining Authorizations
- Demographics Information
Accomplishments
- Results-oriented professional with 16.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention
- Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Certification
WELLS-SANLIN
Customer Service
MCCLUER NORTH HIGH SCHOOL
St. Louis, MO
High School Diploma (Jun 1982)
Timeline
Insurance Authorization Coordinator
BJC Homecare
09.2023 - Current
Patient Service Representative
BJC Healthcare
12.2021 - 09.2023
Customer Service Representative
BJC Healthcare
08.2014 - Current
OPERATIONS SUPERVISOR
West Asset Management
09.2009 - 03.2013
CLIENT SERVICES TEAM LEAD
Express Scripts Pharmacy
05.2006 - 09.2008