Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joddie Zale

Chattaroy,WA

Summary

Accomplished Dietary Manager with a proven track record of enhancing patient satisfaction and optimizing kitchen operations. At my previous role, I leveraged nutrition expertise and exceptional leadership to develop nutritious meal plans and foster a culture of teamwork, resulting in improved service quality and efficiency. Skilled in food safety regulations and inventory management, I consistently ensured compliance and reduced costs, significantly boosting facility performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dietary Manager

03.2016 - Current
  • Purchased food supplies for department according to budget limitations.
  • Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
  • Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
  • Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
  • Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
  • Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
  • Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
  • Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
  • Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
  • Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
  • Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
  • Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
  • Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
  • Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
  • Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
  • Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
  • Oversaw food preparation and monitored safety protocols.
  • Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

High School Diploma -

San Gorgonio High School
San Bernardino, CA
06.1987

Skills

  • Collaboration and Teamwork
  • Nutrition counseling
  • Food Safety Regulations
  • Sanitation protocols
  • Meal Preparation
  • Recordkeeping skills
  • Food presentation
  • Inventory Management
  • Allergen awareness
  • Food production management
  • Workflow Optimization
  • Menu planning abilities
  • Employee Recruitment
  • Delivery Coordination
  • Department management
  • Recipe Development
  • Staff Monitoring
  • Cost Control
  • Special Diets Knowledge
  • Dietary Analysis
  • Menu Planning
  • Recordkeeping abilities
  • Purchasing and procurement
  • Department Oversight
  • Supply Coordination
  • Nutrition expertise
  • Therapeutic Meal Planning
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Critical Thinking
  • Team Leadership
  • Safe Food Handling
  • Money Handling
  • Relationship Building
  • Calm and Pleasant Demeanor
  • Scheduling Staff
  • Employee Supervision
  • Delegating Assignments and Tasks
  • Work Planning and Prioritization
  • Supply Ordering and Management
  • Monitoring Food Preparation
  • Coaching and Mentoring
  • Conflict Resolution
  • Recruitment and hiring
  • Operations Management
  • Kitchen equipment operation and maintenance
  • Scheduling
  • Quality Control
  • Strategic Planning
  • Training and Onboarding
  • Building Maintenance
  • Food plating and presentation
  • Employee Performance Evaluations
  • Staff Supervision
  • Quality Assurance
  • Cost controls
  • Managing Deliveries
  • Customer Retention
  • Anticipating Problems
  • Purchasing
  • Managing Reservations and Large Parties
  • Catering Services
  • Performance Improvement
  • Workflow Planning
  • Front of House Management
  • Health Code Compliance
  • POS Terminal Operation
  • Sanitation
  • Recruitment
  • Investigating Complaints
  • Portion Control
  • Kitchen staff coordination
  • Cost Estimation
  • Labor and Overhead Cost Estimation
  • Event Coordination
  • Recipes and menu planning
  • Inventory Management Software
  • Profitability Optimization
  • Back of House Management
  • Fire Safety Regulations
  • Facilities Planning
  • Expense Tracking
  • Calendar and Scheduling Software
  • Budget Administration
  • ServSafe Food Manager
  • ServeSafe Manager
  • Service Delivery Management

Certification

  • CDM 10/2021-current
  • CFM 08/2021-current
  • Serv Safe
  • Food Handlers

Timeline

Dietary Manager

03.2016 - Current

High School Diploma -

San Gorgonio High School
  • CDM 10/2021-current
  • CFM 08/2021-current
  • Serv Safe
  • Food Handlers
Joddie Zale