Jodeana Haines
Spokane,WA
Summary
Dynamic professional with a proven track record at Vitalant for enhancing donor care strategies and improving customer satisfaction. Expert in data evaluation and adept at fostering client relationships, demonstrating adaptability, and a goal-oriented mindset. Skilled in training and leading teams to exceed objectives, while maintaining professionalism and etiquette in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Drug Abatement Training Reg
Alask Airlines
Seattle , WA
08.2020 - Current
- As a drug and alcohol tester, I play a key role in keeping the transportation industry safe for its workers and the American public.
- I work independently to support testing at the Spokane Airport, which includes ordering supplies, maintaining equipment, and working with local leadership to schedule and organize testing for random and pre-employment tests.
- It is essential to remain up to date on policy and changes within the DOT guidelines for alcohol and drug testing, in accordance with the FAA.
- Responsible for training collectors to become confident in their responsibilities as drug and alcohol collectors, ensuring competency in skills, and helping to maintain station badges.
Donor Care Supervisor
Vitalant
Spokane, WA
07.2002 - 06.2024
- Maintained detailed records of all donor interactions including complaints, requests, comments, resolutions.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Provided guidance and support to staff members on how to effectively handle donor issues.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Cultivated relationships with external vendors responsible for delivering products and services related to donations.
- Participated in various community outreach events aimed at increasing awareness of our organization's mission.
- Recruited, hired and trained new medical and facility staff.
- Developed and implemented donor care strategies to improve customer satisfaction.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Participated in weekly team meetings to discuss progress towards goals and brainstorm ideas for further improvement of services.
Education
Servant Leadership
Leadership Spokane
Spokane, WA06-2024
Skills
- Creative and resourceful
- Data evaluation
- Computer skills
- Client relationships
- Adaptability and flexibility
- Fast learner
- Goal-oriented mindset
- Verbal and written communication
- Professionalism and etiquette
Affiliations
- Serving on the board for All Heart Infusion since 2024
- Enjoy opportunities to volunteer in our community
Certification
- MAP- Medical Assistant Phlebotomist
Timeline
Drug Abatement Training Reg
Alask Airlines
08.2020 - Current
Donor Care Supervisor
Vitalant
07.2002 - 06.2024
Servant Leadership
Leadership Spokane