Jodeci Chasen

• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Organized daily work based on collection priority.
• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
• Accurately labeled vacutainer tubes with patient name, date and time of collection.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Assembled tourniquets, needles and blood collection devices to prepare work trays.
• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Stocked phlebotomy cart or carrier with appropriate supplies..
• Conducted venipuncture and other CT procedures.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Obtained blood specimens by performing venipunctures and finger sticks 40 times per day.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
• Followed physician orders when administering therapeutic phlebotomy.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Educated customers on promotions to enhance sales.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
• Regularly exceeded daily sales and product add-on quotas.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
• Answered constant flow of customer calls with up to 4 calls in queue per minute.
• Responded to customer requests for products, services and company information.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Recommended cleaning supplies, toilets, lumber, blinds and and any other Home Improvement to customers, thoroughly explaining details.
• Boosted sales revenue by skillfully promoting diverse Home Improvement options.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Requested official identification for credit card purchases and verified details, consistently meeting strict legal standards.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Operated cash register for cash, check and credit card transactions with 100% accuracy.
• Processed POS transactions, including checks, cash and credit purchases or refunds.

• Accepting, checking and tagging customers’ baggage at kiosks
• Processing and completing credit card baggage transactions at kiosks
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Queuing lines in ticket counter areas
• Accepting and activating customers’ self-tagged baggage
• Performing clearance and verification of documents at kiosks
• Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
• Work shifts that include irregular and/or extended hours, weekends and holidays
• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories.

• Pack artwork, household items, electronics, sculptures, etc.
• Use appropriate boxes, bubble wrap, peanuts, foam, etc.
• Explain Pack and Post services to potential customers and sell them packing and shipping services including freight and small parcel shipping
• Maintain a clean and orderly store
• Operate computer systems (point of sale, package check-in, carrier websites, billing systems, etc.)
• Help with managing mailboxes (opening and closing, mail sorting, package check-in/out, billing)
• Excellent oral and written communication skills (in person and on the phone)
• Excellent attention to detail and independent problem-solving abilities
• Excellent computer and internet skills, General knowledge of Microsoft Word, Publisher, PowerPoint, and Excel.

• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
• Skilled at client management software and computer dialing.
• Performed cold calling and outreach to build sales pipeline.
• Made average of over 100 outbound and inbound calls per day.
• Displayed excellent sales skills and understanding of such skills.
• Troubleshot any issues and escalated issues to proper department.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Answered calls, took messages and transferred calls to appropriate individuals.
• Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
• Overcame objections using friendly, persuasive strategies.
• Escalated concerns or problem calls to management staff.
• Provided information about available products and services including membership details and purchase advantages.
• Answered questions with knowledgeable responses.
• Answered inbound telephone calls from interested customers.
• Set up appointments with interested customers according to schedule availability.
• Opened new accounts and documented personal, demographic and payment information in system.
• Generated minimum of 7 new leads each day

• Prepared food items such as meats, poultry and fish for frying purposes.
• Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
• Trained and assisted new kitchen staff members.
• Prepared and expedited food orders to support waitstaff and other team members.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
• Identified inefficiencies leading to improved productivity.
• Suggested actionable improvements to streamline training procedures.
• Practiced proper safety and sanitation standards.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Prepared ingredients for menu items.
• Managed opening and closing shift kitchen tasks.
• Cooked all menu items according to specified instructions.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Handled portion control activities according to specified instructions provided by chef.
• Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
• Checked each food item for freshness and provided feedback to kitchen supervisor for removal.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assembled admissions pages and added new pages to patients' charts.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Supported patient admissions, discharges and transfers to promote team productivity.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Facilitated personal hygiene management, feeding and ambulation.

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• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Checked supply availability and laid out instruments for Type patient rooms.
• Transported patients between rooms and appointments or testing locations.