Jodeci Edwards
Chicago,IL
Summary
Dynamic security professional with extensive experience at Titan Security, recognized for exceptional customer service and conflict resolution skills. Proven ability to monitor CCTV systems and conduct thorough incident reporting, ensuring a safe environment. Adept at mentoring teams and managing inventory, consistently achieving operational excellence. First aid certified and committed to maintaining high safety standards.
Overview
13
13
years of professional experience
Work History
Lead Security Officer/Concierge Supervisor
Titan Security
Chicago, IL
11.2023 - Current
- Provided friendly and professional assistance to employees, visitors, and residents.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided training to new security personnel on operational procedures.
- Collaborated with management teams to develop strategies for maintaining a safe work environment.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Recognized by management for providing exceptional customer service.
- Managed inventory of supplies necessary for smooth functioning of concierge services.
- Collaborated with other departments such as housekeeping or engineering when necessary.
Security
The Den Theatre
Chicago, IL
11.2021 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect hired talent.
- Patrolled crowds during events to preserve order and promote security.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Searched bags manually to identify prohibited items and contraband.
Barback/Bartender
Cody's Public House
Chicago, IL
07.2022 - 09.2023
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Replenished bar glasses, garnishes and condiments.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Sliced and pitted fruit used to garnish drinks.
- Poured drinks using standard pour according to specifications.
- Used POS system to ring up customers and open and close tabs.
- Cleaned up spills and brought replacement items to tables.
- Checked identification for each person purchasing alcohol.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Barback/Security
Derno's
Chicago, IL
06.2021 - 12.2021
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Took food and drinks to bar and table customers.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification for each person purchasing alcohol.
- Built excellent relationships with guests to achieve repeat business.
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Administered crowd control and broke up disturbances without appearing threatening or intimidating.
- Provided friendly and professional assistance to employees, visitors and customers.
Security
Roadhouse 66 Bar & Grill
Chicago, IL
03.2019 - 10.2021
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
- Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Utilized exceptional interpersonal skills to professionally diffuse altercations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Security Manager
Merkle's Bar & Grill
Chicago, IL
02.2017 - 04.2020
- Oversaw a team of 4 bouncers, including scheduling and performance evaluations.
- Other duties and responsibilities begin with controlling the flow of foot traffic into a bar and includes removing patrons who get too rowdy, using problem solving skills to settles disputes in a respectful manner, assist with hosting and customer service.
- Utilized exceptional interpersonal skills to professionally diffuse altercations.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Resolved conflicts and restrained patrons from getting into fights.
Commercial Sales Specialist/Driver
Autozone Inc
Chicago, IL
03.2014 - 01.2017
- Assisted mechanics and shops with AllData, to help the clients during tricky or rare repairs.
- I also helped deliver auto parts on request from the commercial account via walk-ins, online orders, and by phone.
- I also always ensured a friendly and professional relationship with the commercial accounts.
- Worked to ensure any and all customer issues are resolved within timely and efficient manner.
- Analyzed performance indicators on commercial, contractual and financial analysis for existing clients and complex sales opportunities.
- Collaborated with warehouse employees to fulfill orders and communicate customers' special requests.
- Negotiated pricing and oversaw closing process.
Sales Lead
Buy Buy Baby
Chicago, IL
05.2012 - 03.2014
- I kept up to date with new and current items, safety information and recalls regarding strollers and car seats.
- I demonstrated various items to keep the customer informed so that they’re using products correctly and efficiently and kept my department clean and organized.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Researched items at other locations to find products requested by shoppers.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.2010
Some College (No Degree) - Criminal Justice
Northeastern Illinois University
Chicago, ILSkills
- Account management
- POS system expertise
- Meeting and exceeding sales goals
- Customer service
- Team leadership
- Conflict resolution
- Risk assessment
- Mentoring and training
- Client relationship management
- Inventory oversight
- Tactful conflict resolution
- Merchandising proficiency
- CCTV monitoring
- Incident reporting
- Patrol procedures
- Problem solving
- Security software
- First aid certified
- Legible report writing
Education and Training
other,other
Timeline
Lead Security Officer/Concierge Supervisor
Titan Security
11.2023 - Current
Barback/Bartender
Cody's Public House
07.2022 - 09.2023
Security
The Den Theatre
11.2021 - Current
Barback/Security
Derno's
06.2021 - 12.2021
Security
Roadhouse 66 Bar & Grill
03.2019 - 10.2021
Security Manager
Merkle's Bar & Grill
02.2017 - 04.2020
Commercial Sales Specialist/Driver
Autozone Inc
03.2014 - 01.2017
Sales Lead
Buy Buy Baby
05.2012 - 03.2014
High School Diploma -
Amundsen High School
Some College (No Degree) - Criminal Justice
Northeastern Illinois University
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