Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information - Software Skills
Affiliations
References
Timeline
Generic

Jodeci Reed

Columbus,OH

Summary

Financial professional with extensive experience in customer service and support, demonstrating a detail-oriented multitasking approach to daily operations. Proven track record of implementing best practices to enhance efficiency and productivity. Recognized for adaptability and leadership within team environments, consistently contributing to organizational success.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Sutherland Global
02.2021 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in the system.
  • Handled incoming calls and responded to emails promptly and professionally.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer care

Vsp Vision service plan
Columbus, US
06.2019 - 06.2020
  • Processed claims and resolved customer issues efficiently.
  • Explained policy details and benefits to clients clearly.
  • Handled billing inquiries and payment processing seamlessly.
  • Assisted customers with policy inquiries and coverage options.
  • Verified accuracy of customer data entered into the system.

Optical Tech S2

VSPOne (vision service plan)
Columbus, US
01.2014 - 05.2019
  • Collaborated with opticians to meet specific customer requirements.
  • Trained new technicians on equipment usage and safety protocols.
  • Operated edging machines to cut lenses according to specifications on job tickets.
  • Trained new employees on proper operation of laboratory tools and machines.

Customer Service

Macys
Columbus, US
09.2016 - 12.2016
  • Organized merchandise displays to enhance product visibility and customer engagement.
  • Kept work areas professional, organized and clean.
  • Printed labels and tags for for-sale merchandise.
  • Greeted store customers, offered assistance, and thanked each for patronage.
  • Reorganized sales floor to optimize customer flow and improve product visibility.

Customer Service

Burlington Coat Factory
Reynoldsburg, US
10.2015 - 02.2016
  • Stocked shelves with merchandise to ensure organized displays and easy access.
  • Assisted customers by locating products and providing information on items.
  • Collaborated with team members to set up promotional displays effectively.
  • Cleaned shelves, counters, displays and other areas within the store regularly.
  • Sorted merchandise into appropriate areas according to size, type, style, color.

Customer Service

United Dairy Farmers
Columbus, US
04.2014 - 10.2015
  • Managed cash register, ensuring accurate cash handling and balancing at shift end.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Monitored fuel pumps for safety and ensured compliance with regulations.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.

Picker/Scanner

Gap Warehouse
Columbus, US
07.2013 - 12.2013
  • Inspect items for quality before packaging and shipping.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Used pallet jacks to move items to and from warehouse locations.
  • Scanned packages and ensured accuracy of data entry into computer system.
  • Maintain cleanliness and organization in the packing area.

Picker/Scanner

GENCO
Grove City, US
04.2013 - 06.2013
  • Operated package scanning equipment to ensure accurate tracking and inventory management.
  • Used RF scanner guns to scan barcodes on products for accurate inventory tracking and traceability purposes.
  • Loaded and unloaded freight from delivery vehicles using pallet jacks and other material handling equipment.

Education

High School Diploma -

Inglewood Community School
Inglewood, CA
08-2011

Skills

  • Medical claims processing
  • Logistics
  • Time management
  • Billing processing
  • Technical support
  • Problem solving
  • Inventory management
  • Effective communication
  • Computer proficiency
  • Critical thinking
  • Data collection
  • Attention to detail
  • Call management
  • Customer consulting
  • Manufacturing

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information - Software Skills

All Microsoft based products. Ability to multi-task while navigating through multiple systems.

Affiliations

  • fishing
  • reading
  • time with loved ones

References

References available upon request.

Timeline

Customer Service Representative

Sutherland Global
02.2021 - Current

Customer care

Vsp Vision service plan
06.2019 - 06.2020

Customer Service

Macys
09.2016 - 12.2016

Customer Service

Burlington Coat Factory
10.2015 - 02.2016

Customer Service

United Dairy Farmers
04.2014 - 10.2015

Optical Tech S2

VSPOne (vision service plan)
01.2014 - 05.2019

Picker/Scanner

Gap Warehouse
07.2013 - 12.2013

Picker/Scanner

GENCO
04.2013 - 06.2013

High School Diploma -

Inglewood Community School

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