Jodee DiCarlo
Houston
Summary
Diligent Desired Position with solid background in managing sales and customer support teams. Successfully led initiatives that improved customer satisfaction and streamlined sales processes. Demonstrated expertise in team leadership and problem-solving. Leveraged hospitality expertise to drive business growth and customer loyalty.
Overview
2026
2026
years of professional experience
Work History
Manager, Sales and Customer Support
Reset Rooftop Lounge
Houston, TX
06.2023 - Current
- Led cross-functional teams to enhance customer support processes and improve service delivery.
- Developed and implemented sales strategies that increased customer engagement and retention.
- Oversaw training programs for staff, enhancing product knowledge and customer interaction skills.
- Analyzed customer feedback to identify trends and drive continuous improvement in service quality.
- Managed key accounts, fostering relationships to maximize sales opportunities and client satisfaction.
- Streamlined communication between sales and support teams, ensuring alignment on customer needs.
- Coordinated with marketing to develop promotional materials that supported sales initiatives.
Tax Analyst
Maxumus Tax
Houston, TX
11.2023 - 03.2024
- Analyzed complex tax data to ensure compliance with federal and state regulations.
- Collaborated with cross-functional teams to streamline tax reporting processes.
- Developed tax strategies that minimized liabilities while maximizing benefits for clients.
- Reviewed and interpreted tax legislation, advising stakeholders on implications for operations.
- Mentored junior analysts on best practices in tax preparation and analysis.
- Implemented process improvements that enhanced accuracy of tax filings by 30%.
- Provided strategic insights during audits, ensuring alignment with regulatory requirements.
Waitress
Genuine Hierarchy
Dallas, TX
06.2022 - 10.2023
- Executed bottle presentations with high energy and efficiency, ensuring timely delivery.
- Exceeded sales targets through strategic planning and execution.
- Facilitated team collaboration to cultivate a positive and engaging atmosphere.
Waitress
Izkina
Dallas, TX
04.2022 - 10.2023
- Upheld exemplary standards reflecting industry excellence during work hours and staff outings.
- Fostered client relationships to enhance service delivery and create memorable experiences.
- Enhanced clientele base by delivering exceptional service and unique offerings.
Bartender
Sporting Club
Dallas, TX
01.2022 - 08.2023
- Cultivated a loyal clientele, resulting in a steady base of recurring customers.
- Cultivated an engaging and inviting atmosphere for guests.
- Executed precise pouring and delivery of over 200 drinks nightly.
Waitress Manager
Harris House of Heroes
Dallas, TX
07.2020 - 10.2022
- Cultivated a flawless work ethic and hospitality etiquette among bottle girl staff.
- Enforced accountability among employees to ensure adherence to established guidelines, brand standards, and customer service expectations.
- Ensured team readiness for peak periods by restocking stations and upholding cleanliness standards.
- Delivered exceptional service to high-maintenance clientele, including celebrities and professional athletes.
- Managed end-of-night check-out procedures and ensured accurate distribution of employee earnings.
Lead Bartender
Twin Peaks
Las Vegas Strip
06.2015 - 06.2021
- Assisted in training new bartenders on bar equipment usage. Supported development of upselling techniques. Guided understanding of hospitality etiquette.
- Demonstrated persistence and engagement during high-volume sports seasons, private events, and sold-out venues.
- Executed multitasking by preparing multiple beverages simultaneously while engaging guests.
Sales Associate
Michael Kors
Las Vegas, NV
2016 - 2017
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Managed inventory levels, ensuring product availability and timely restocking.
- Assisted in visual merchandising, creating appealing displays to drive sales.
- Conducted product demonstrations, effectively communicating features and benefits to customers.
- Analyzed sales trends to identify opportunities for increasing revenue and improving performance.
Education
High school Diploma - English Studies
Dessert Pines High School
06.2015
Skills
- Hospitality Etiquette
- Workforce training
- Excellent Customer Relations
- Problem solving
- Adaptive
- Cultivating Guidelines
- Rule implementation
- Guest satisfaction
- Reliable
- Suggestive Up-Selling
- Attentive
Timeline
Tax Analyst
Maxumus Tax
11.2023 - 03.2024
Manager, Sales and Customer Support
Reset Rooftop Lounge
06.2023 - Current
Waitress
Genuine Hierarchy
06.2022 - 10.2023
Waitress
Izkina
04.2022 - 10.2023
Bartender
Sporting Club
01.2022 - 08.2023
Waitress Manager
Harris House of Heroes
07.2020 - 10.2022
Lead Bartender
Twin Peaks
06.2015 - 06.2021
High school Diploma - English Studies
Dessert Pines High School
Sales Associate
Michael Kors
2016 - 2017