Jo Dee Estes
Louisville,KY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
20
20
years of professional experience
2
2
Certificate
Work History
Target Case Manager Coordinator
Nulease Medical Solutions
01.2023 - Current
- Provides patient outreach and engagement in treatment via telephone/telehealth virtual care and written correspondence, and face-to-face.
Reviews assessments and documentation completed by others.
Obtains missing pertinent information from providers, patients, and medical records.
Develops and reviews individualized treatment plan using standardized algorithms to guide treatment recommendations and support evidence-based decision making.
Keeps current with knowledge of the variety of clinical options available through the medical center and local community about how to refer/engage Veterans.
Conducts review of initial assessment and treatment plan with the PCMHI/MH Provider with Prescribing Privileges consultant and/or PCP, incorporating modifications of the plan as recommended.
Enters all Veterans receiving CoCM into a registry (e.g., Behavioral Health Lab software).
Uses registry to ensure patient follow-up, track engagement in PCMHI/MH CoCM protocols, and monitor treatment response.
Runs patient registry reports to facilitate care provision and to monitor quality of care.
Participates in weekly caseload consultation with the consulting Provider with Prescribing Privileges.
Provides education and brief interventions using evidence-based techniques such as behavioral activation, motivational interviewing, and other focused treatment strategies. - Social Services
- Workfoce Serivices,
- Rehabilitation Act & Disabilities Act
Senior Case Manager
Seven County Services
07.2021 - 01.2023
- Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
- Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
- Facilitated successful transitions between various stages of care by closely monitoring progress and adapting case plans as needed.
- Evaluated treatment plans against individual goals and healthcare standards.
- Expert knowledge of WIOA Workforce Innovation and Opportunity Act.
- Expert knowledge of working with clients with disabilities and severe mental health disabilities and clients with substance use disorders.
Business Solutions Consultant
Equus Workforce Solutions
07.2020 - 07.2021
- Enhanced client satisfaction by identifying business needs and providing tailored solutions.
- Streamlined internal processes for improved efficiency by conducting thorough business analyses.
- Developed and implemented strategic plans to drive growth and achieve organizational goals.
- Collaborated with cross-functional teams to design, develop, and implement innovative business solutions.
- Provided expert guidance on best practices in change management, leading clients through successful transformation initiatives.
- Managed complex projects to ensure timely delivery of high-quality results within budget constraints.
- Spearheaded cost reduction initiatives by identifying inefficiencies within current operations and proposing alternative solutions.
Workforce Development Specialist
Louisville Urban League
10.2017 - 07.2020
- Increased job placements by developing tailored workforce training programs for diverse populations.
- Collaborated with employers to identify skills gaps and design customized training solutions, resulting in a higher employment rate.
- Implemented comprehensive career assessment tools, effectively matching individuals with suitable job opportunities.
- Provided one-on-one career counseling services, empowering job seekers to make informed decisions about their careers.
Recruiter
Malone Staffing Solutions
05.2014 - 10.2017
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Education
Bachelor of Arts - Psychology
St. Leo University
St. Leo FloridaMaster of Science - Social Work
Spalding University
Louisville, KY06.2024
Skills
- Eligibility Counseling
- Resource Referrals
- Government Assistance Programs
- Home Visits
- Counseling
- Resource Coordination
- Needs Assessment
- Law Enforcement Support
- Discharge Planning
- Care Plan Evaluation
- Problem-solving
- Multitasking
- Client advocacy
- Community outreach
- Active listening
- Policy knowledge
- Critical thinking
- Effective communication
- Project management
- WIOA
- Rehabilitation & Disabilities Act
- Social Services
- Mental Health & Substance Abuse
Certification
- Target Case Management Training
Timeline
Target Case Manager Coordinator
Nulease Medical Solutions
01.2023 - Current
Senior Case Manager
Seven County Services
07.2021 - 01.2023
Business Solutions Consultant
Equus Workforce Solutions
07.2020 - 07.2021
Workforce Development Specialist
Louisville Urban League
10.2017 - 07.2020
Recruiter
Malone Staffing Solutions
05.2014 - 10.2017
Bachelor of Arts - Psychology
St. Leo University
Master of Science - Social Work
Spalding University