Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoDee Sullivan

Cuyahoga Falls,OH

Summary

Reliable and upbeat Team Leader/Administrative Assistant successful at promoting customer loyalty, satisfaction and strong team building skills with consultative techniques and diligent attention to individual needs. Knowledgeable about the inner workings of the construction world and the tenacity to accept challenges within head on. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

13
13
years of professional experience

Work History

Store Lead/Admistrative Assistant

Earth 'N Wood Powered By Kurtz Bros.
03.2014 - Current
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.

Lead VIP Bartender

Aramark, Legends
04.2012 - 07.2019
  • Increased customer satisfaction by providing exceptional service and crafting personalized cocktails.
  • Enhanced guest experience through efficient multitasking and attending to multiple patrons simultaneously.
  • Demonstrated extensive knowledge of mixology, resulting in a loyal client base and repeat business.
  • Contributed to increased bar revenue by upselling premium products and suggesting unique drink options.
  • Collaborated with colleagues to maintain a clean, organized bar environment for optimal service delivery.
  • Implemented effective cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Participated in staff training sessions to enhance product knowledge and improve overall team performance.
  • Maintained compliance with local laws and regulations by checking IDs and serving responsibly.
  • Built rapport with guests by engaging in friendly conversation while efficiently preparing their orders.
  • Assisted in daily opening/closing procedures, ensuring timely readiness for service hours.
  • Efficiently resolved customer complaints or concerns with tact and professionalism, preserving a positive atmosphere.
  • Coordinated with event planners on executing successful private parties, customizing offerings based on specific needs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Completed requisitions to maintain required stock par levels.
  • Proactively addressed potential safety hazards within the bar area, maintaining a secure environment for guests at all times.
  • Maintained utmost in professionalism with high level and celebrity guests.
  • Created a safe and secure atmosphere in the midst of musical chaos. Remained at all times supremely aware of all surroundings. Mindfully tracked possible unruly situations and diffused any incident before inception, if humanly possible.


Bar Manager

Stonehedge Entertainment Facility
03.2011 - 09.2016
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Customer Service Representative

Quickey Manufacturing
10.2012 - 03.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.

Education

Radio And Television Broadcasting/Journalism

Ashland University
Ashland, OH

Criminal Psychology

Brown Mackie College
Akron, OH

Social Work

Akron University
Akron, OH

High School Diploma -

Northwestern High School
West Salem, OH
05.1987

Skills

  • Store operations
  • Staff Training and Development
  • Scheduling and Time Management
  • Goal Setting and Achievement
  • Customer Service
  • Multitasking and Organization
  • Friendly and Positive
  • Team Leadership
  • Team Building and Leadership
  • Customer experience management
  • Conflict Resolution
  • Documentation And Reporting
  • Employee Management
  • Recruiting and Hiring
  • Staff Supervision
  • Inventory Management
  • Scheduling Coordination
  • Delegating Work
  • Employee Scheduling
  • Performance Reviews
  • Policies and Procedures
  • Special Events
  • Employee Coaching
  • Performance Assessment
  • Competitor Monitoring
  • Employee Terminations
  • Friendly and Helpful
  • Attention to Detail
  • Reliable and Responsible
  • Honest and Dependable
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Creative Thinking
  • Team Cooperation
  • Positive Customer Engagement
  • Decision-Making
  • Relationship Building
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Organization
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Staff Support

Timeline

Store Lead/Admistrative Assistant

Earth 'N Wood Powered By Kurtz Bros.
03.2014 - Current

Customer Service Representative

Quickey Manufacturing
10.2012 - 03.2014

Lead VIP Bartender

Aramark, Legends
04.2012 - 07.2019

Bar Manager

Stonehedge Entertainment Facility
03.2011 - 09.2016

Radio And Television Broadcasting/Journalism

Ashland University

Criminal Psychology

Brown Mackie College

Social Work

Akron University

High School Diploma -

Northwestern High School

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JoDee Sullivan