Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JODEE B. SAVILLE

Trinity,FL

Summary

Want to provide clear and concise communication strategies Excited to analyze the people and the business process build training and development culture, diversity and collaboration methodical in strategy & organizational processes Depending on the scenario, I will conduct an overall health check of the company, people and process to understand where to begin and what strategies and methods to use to build strong outcomes Tactfully provide gentle or direct feedback to effectively bring about the most gain Wide array of experience in financial, technical verticals Core Skills Strategic Planning Sales and Client Relationship Management Contract Negotiation Revenue Generation & Growth Organizational Change Strategy Team Leadership and Development Process Improvement IT System Implementation Global Training & Development Customer Success Organizational Culture Organizational Leadership and Development Career Progression and Notable Contributions exeleratedS2P | Lead Consultant | 2022 – Current Accomplished strategic change leader with extensive contact solutions and vendor management expertise across multi-cultural sites. Develop, implement, provide contractual guidance to external and internal clients that drive performance and increase profitability. Strategic, analytical, and critical thinker skilled in competitive and demographic analysis, project management, pricing and fostering cross-functional team collaboration. Robust communication and presentation skills with talent for engaging and developing others to achieve business goals and improve program execution processes Multi-tasking Lead Consultant skilled in [Type of Skill] and well-learned in [Type of Technology]. A diverse professional pursuing an exciting position where honesty, agility and resourcefulness will be highly valued. Outgoing Lead Consultant with [Number] years of experience introducing partners to strategies effective beyond all expectation. Leads consulting team through development and implementation of all aspects of [Type] client solutions. Helping businesses blossom to highest potential. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Organizational Change Management Lead Consultant

Excelerateds2p
04.2022 - 10.2023
  • Consultant for a variety of clients on P2P digital and technology transformations, as well as advisory programs
  • Implemented SAP Ariba solutions covering both upstream and downstream processes for national and global clients
  • Strong stakeholder and relationship management skills
  • Ability to quickly embed into clients’ teams, gaining trust and confidence to successfully facilitate workshops, solve problems, govern project & internal documents, gather data for impactful messaging and deliver full end to end tailored change management program
  • Proactively identified sales and upsell opportunities for clients, covering increased solution scope as well as resource capability gaps
  • Improved training journey and solution for clients
  • Drafted Process improvement templates for both internal company and clients
  • Driven, managed & coordinated sales proposals, worked closely with potential clients to understand their strategy and goals, in turn tailoring the consultancy’s pitch approach and any bids responses
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Supported clients with business analysis, documentation, and data modeling.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Built support for change throughout business unit through direct outreach strategies.

Sr. Client Services Manager

Point & Pay LLC
12.2020 - 03.2023
  • Facilitate corporate integration change efforts through ADKAR principles
  • Strategically redesigned client services department to include multi-level support structure to the sales and implementation teams
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Established performance and service goals and held associates accountable for individual performance.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Sr. Global Change Management

TechData
12.2018 - 12.2020
  • Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
  • Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
  • Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
  • Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
  • Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
  • Developed and delivered change management support documentation and manuals.

Sr. Project Manager

TTEC
08.2017 - 08.2018
  • Provide leadership and guidance to successfully launch new platform-core capabilities and new vendors across all regions that included Government entities at a state and local level across the region
  • Facilitate global corporate integration change management efforts through ADKAR and Prosci methodologies principles
  • Established and managed change management processes to fulfill successful project transitions.
  • Updated customers and senior leaders on progress and roadblocks.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Facilitated workshops to collect project requirements and user feedback.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Maintained schedules to meet key milestones at every project phase.
  • Successful delivery global change methodologies across relevant business areas within (Cloud, Sales, Finance, A/P, Client Services) by means of carefully developed and coordinated change management plans
  • Provided Project Change Management Strategy: Identified change characteristics, nature and audience, what areas were impacted, the risks involved, methodology used to deploy the change and the best forum to communicate the change
  • Determined Risks as they came up and prepare a mitigation or contingency plan, the functional owner, date of Risk Assessment, determine the timelines and impact to cost
  • Prepare, Maintain, distribute all Project management documentation, Master project Plan, Risk Log, Key Standards with exceptions and sign off, Project Status log that contains lessons learned, contact list, Cost Change Management, Implementation Plan Timeline
  • Directed multiple successful implementations at a time with limited to no risk, met deadlines and maintained low cost exposure for high profile companies
  • Utilized communication strategies and methodology to internal/external stakeholders effectively
  • Analyzed training needs and delivered both templates for Full training, QRG’s and Knowledge Transfer sessions as needed
  • Analyzed, Drafted and Implemented Adoption Services methodologies across all core personas as identified critical sponsors.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.

Sr. Project Manager

Convergys
07.2016 - 08.2017
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Launched new centers on shore, offshore and work at home, attaining cost savings through pricing and logistical supported staffing model profitability. guidance of competitive market overview that

Sr. Operations Manager

24-7 Intouch
04.2015 - 07.2016
  • Manage execution and compliance for a high-profile financial firm across multiple sites
  • Created, communicated and executed comprehensive processes in three states (Florida, Denver and California) to achieve one call resolution
  • Successfully launched new contact center: provided strategic and logistical guidance from space conception thru construction to launch of programs
  • Attained cost savings through pricing analysis and deep dive of competitive market overview that supported staffing model profitability to provide best in class customer service
  • Project manage 3 call centers to ensure staffing models, telephony, cs tools, policies, training, quality and client communication meet all contractual agreements and exceed service levels
  • Created Playbook consisting of best practices, tips, technical modifications, telephony changes, staffing models, reporting and all other areas of processes that link communication between departments to provide a successful program.

Account Executive

Harte Hanks
02.2007 - 04.2015
  • Developed, implemented and managed ongoing program initiatives across 4 states (Texas, Florida, Philadelphia, Texarkana) and 5 countries (United Kingdom, Mexico, India, El Salvador) and the Philippines across verticals for large streaming accounts (MLBAM, Glenn Beck, WWE Network, HBO NOW, Top Rank, Turner Sports) - Training on COPC, Six Sigma and Project Management (PMI)
  • NOTABLE CONTRIBUTIONS:
  • Manage direct reports and have managed up to 600 indirect reports
  • Opened new centers on shore and offshore, including recruiting, CRM workspace design and setup along with writing specifications on proper telephony routing
  • Analyzed business needs on a daily basis providing recommendations to client and management teams improving key performance metrics
  • Ensured all sites managed business based on client culture and understanding their mission statement
  • Tripled the size of key accounts – Recognized for increasing revenue within 3 months from 2.4 million to 6 million by exceeding KPI’s created to support the business
  • Heighten accountability by implementing initiatives to track, monitor and evaluate marketing programs and personnel
  • Implement best practices to optimize our top clients use of the telephone, chat, email and social channel
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Collaborated with internal teams to develop account strategy.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

AVP, Bank Manager

Bank Of America
02.2001 - 11.2005
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Helped VPs add value and growth to annual sales volume.
  • Collaborated with VPs in order to grow business partners through prospecting, [Type] and follow-up activities.
  • Communicated business concepts and expected functional behavior to developers and other stakeholders.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Streamlined operations to maximize business efficiency and profits.
  • Established and directed successful programs focused on [Area].
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

Bachelor of Science - Communications

La Salle University
Philadelphia, PA
12.1993

Associate of Science -

Peirce College
Philadelphia, PA
05.1991

Skills

  • Technology Proficiencies
  • SAP Ariba, S4Hana, SAP Enable Now, Captivate, Microsoft Office, Agile, Sales Force, CRM, Jira, Oracle Cloud Services, IIE, PIIP, Camtasia
  • Processes and Procedures
  • Project Processes
  • Analysis & Evaluation
  • Product Life Cycle Management
  • Team Leadership & Development
  • Issue Resolution
  • Project Analysis
  • Client Relationships

Certification

Agile, IT Service Management Foundation/Change Management, Scrum Master

Change management for Projects, Communicating Across Cultures, Developing Emotional Intelligence, Negotiation Skills, Setting Business Goals Strategic Partnerships, Strategic Thinking, Time Management for Managers, Transformational Change, Communicating with Confidence, Communication with Teams, Data Visualization, storytelling, Digital Body Language, Diversity Inclusion and Belonging, Getting Things Done, Improving your Listening Skills, Managing Project Stakeholders, Managing Your Time, Presenting to Senior Executives,

Timeline

Organizational Change Management Lead Consultant

Excelerateds2p
04.2022 - 10.2023

Sr. Client Services Manager

Point & Pay LLC
12.2020 - 03.2023

Sr. Global Change Management

TechData
12.2018 - 12.2020

Sr. Project Manager

TTEC
08.2017 - 08.2018

Sr. Project Manager

Convergys
07.2016 - 08.2017

Sr. Operations Manager

24-7 Intouch
04.2015 - 07.2016

Account Executive

Harte Hanks
02.2007 - 04.2015

AVP, Bank Manager

Bank Of America
02.2001 - 11.2005

Bachelor of Science - Communications

La Salle University

Associate of Science -

Peirce College
JODEE B. SAVILLE