Joden Ulep
Stockton,CA
Summary
Strategic Operating Partner specializing in operational oversight, vendor negotiation, and quality control. Focused on optimizing processes for cost management and enhancing performance metrics. Experienced in inventory management and data-driven decision making, with a strong track record of improving operational workflows and implementing effective marketing strategies to boost customer engagement. Results-driven professional with extensive experience in managing restaurant operations, achieving top sales growth and high retention rates. Expertise in customer relationship management, inventory control, and team training, dedicated to enhancing service quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
Stockton, California
05.2023 - Current
- Provided personal care assistance to individuals with disabilities and elderly clients.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Assisted clients with daily living activities, including bathing and grooming.
- Performed light housekeeping duties such as laundry and meal preparation.
Small Business Owner
Nana Bears Mini Donuts
Lathrop, California
05.2023 - Current
- Developed and implemented marketing strategies to attract new customers.
- Created unique donut recipes to enhance menu offerings and customer experience.
- Managed daily operations of a mini donut shop to ensure smooth workflow.
- Trained and supervised staff on food safety and customer service procedures.
- Handled inventory management and ordered supplies to maintain stock levels.
- Established relationships with local vendors for quality ingredient sourcing.
Operating Partner
Panera Bread
Dublin, California
04.2022 - 04.2023
Operating Partner
Panera Bread
Tracy, California
12.2016 - 04.2022
- Top in YOY sales growth in the region 2 years in a row
- Consistently top 20 out of approximately 1000 corporate locations in retention and turnover rate
- Oversaw daily restaurant operations, ensuring adherence to company standards.
- Implemented quality control measures to uphold company standards.
- Implemented inventory management processes to optimize stock levels and minimize waste.
- Coordinated supplier relationships to ensure timely deliveries of high-quality ingredients.
- Sourced new vendors and negotiated contracts to optimize cost management.
- Negotiated contracts with vendors for services including IT, HR, marketing.
- Monitored employee performance against established goals and provided feedback accordingly.
- Analyzed data from multiple sources to develop insights into operational performance.
- Collaborated with marketing teams to execute local promotional initiatives successfully.
Skills
- Client care strategies
- Quality control
- Customer relationship management
- Workflow efficiency
- Point of sale management
- Inventory management
- Supplier coordination
- Vendor negotiation
- Budget management
- Team leadership
- Service quality improvement
- Excellent communication
- Excellent communication
Timeline
IHSS Care Provider
IHSS In Home Support Services
05.2023 - Current
Small Business Owner
Nana Bears Mini Donuts
05.2023 - Current
Operating Partner
Panera Bread
04.2022 - 04.2023
Operating Partner
Panera Bread
12.2016 - 04.2022