Talented and accomplished Sales and Marketing Professional with a proven record of developing and implementing comprehensive support programs aligned with business goals and objectives. Demonstrated success in driving growth within targeted segments of the building materials industry. Skilled at communicating with management, customers, vendors, and internal departments. Established effective business relationships built upon responsiveness, problem resolution, technical expertise, and personal trust.
Overview
32
32
years of professional experience
Work History
National Accounts Manager
Eastern Wholesale Fence
01.2009 - Current
Company Overview: A wholesale and supplier of fence & related products to the fence trade for nearly 50 years.
Manage key National distribution networks focusing on account development, training, and customer relationships.
Train, coach, and motivate customer team to expand product acceptance, thereby increasing sales and market share.
Maintain, secure and expand relationships with National Account customers to continually assess, clarify, and validate customer needs on an ongoing basis.
Lead customer development efforts that address customer needs through coordinating involvement of all necessary company personnel.
Establish productive, professional relationships with key personnel from customer services through upper management to meet account performance objectives and customer expectations.
Company Overview: A leader in the building materials industry for over 100 years. A subsidiary of Saint-Gobain, one of the top 100 industrial companies in the world, with over $64 billion annual sales.
Serve as division team leader for corporate Green Building Council. Contracted with Sustainable Solutions Corporation and coordinated Buffalo facility environmental assessments, resulting in waste prevention of 7% in the first year. Established division participation in the U.S. Environmental Protection Agency WasteWise program. Other responsibilities included the development and implementation of sustainability support programs.
Oversee division web initiatives including intranet content, customer extranet for efficient product and collateral ordering as well division content within corporate website. Participated in the corporate Digital Media team to develop the revamped CertainTeed website launched in 2008 as well as social networking initiatives in 2009.
Manage targeted technical and design professional audience programs including McGraw-Hill Construction Sweet’s Network, CAD Details, BIM modeling and technical specification. Generated average of 160 national projects annually from the McGraw-Hill Construction Network Dodge commercial construction project database. Proficient in architect presentations and sales training.
Assist Director of Marketing Communications with advertising and public relations initiatives.
Support marketing communication plan implementation through management of sales collateral process from development through printing and fulfillment, coordination of annual tradeshow participation, and tracking performance of sales promotions and direct mail campaigns.
Served as division liaison to corporate marketing teams.
Corporate Sales Representative
CertainTeed Corporation
01.1996 - 01.2007
Participated and contributed to annual sales growth of 35% for Financial Years 1996-2000.
Managed top OEM and Canadian accounts representing $8 million in annual sales with an average account increase of 6% annually.
Developed and presented three accredited Continuing Education Programs approved by A.I.A for architectural customers focusing on both general industry trends as well as specific technical product knowledge, reaching an average of 545 architects per year.
Developed, implemented, and maintained contact management and referral system.
Developed joint programs with corporate teams to facilitate/encourage specification of CertainTeed Fence, Railing & Deck products.
Directed and extended national sales force with developing commercial opportunities.
Inside Sales Manager
M & I Door Systems USA, Inc.
01.1994 - 01.1996
Company Overview: Manufacture of specialty door systems for mining and industrial applications, USA subsidiary of M & I Door Systems Ltd, of Barrie, Ontario with U.S. sales of $4.5 million.
Developed, implemented, and maintained database system for managing the sales cycle from order entry, through shipping, profitability reporting by product and distribution, including monthly/quarterly sales reports.
Participated and contributed to annual sales growth of 40% from Financial Years 1995 to 1996.
Received 2nd Quarter Most Valuable Employee award for excellence and contributions to company growth.
Developed and maintained office procedures for order entry to Canadian manufacturing facilities, freight handling with the U.S. and for handling returned product.
Developed strong relationships with clients through consistent communication and exceptional customer service.
Education
Bachelor of Arts - Music- Classical Guitar
State University of New York at Buffalo
Buffalo, NY
01.1986
Skills
Target market identification
Effective sales presentations
Data-informed strategy development
Customer relationship management
Partnership cultivation expertise
Business growth initiatives
Brand development
Detail-oriented approach
Collaborative teamwork
Analytical problem-solving
Community Service
Parent Network of WNY, An organization dedicated to providing current, relevant, and comprehensive resources for parents/caregivers who have children with special needs. Served on Board of Directors for several years
Training
Thomas-Kilman Conflict Management Training
Ken Blanchard Situational Leadership Training
David Farr TD Organizations Leadership Development Training