Achievements include bringing in new clients and consistently achieving budget and schedule demands with a hands-on and detail-oriented approach. Excellent communication, relationship-building and problem-solving abilities paired with a superior work ethic and forward-thinking mentality.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Medical Receptionist
Bruce L. Russell, MD
Port Aransas, TX
12.2019 - Current
Checked patient data including insurance, demographic and health history to keep information current.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for patients.
QC Manager
Conway Construction
Ridgefield, WA
04.2018 - 06.2018
Overall project quality control and materials testing oversight for $1.5 million Federal Highway project for the.
Documented inspection results by completing logs.
Verified parts and materials through audit inspections and independent checks.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Rejected defective products and approved correct products.
Adhered to all legal, safety and health standards.
Collaborated with contract representatives and oversaw quality control implementations and reporting.
Program Manager
Soundview Consultants, LLC
Gig Harbor, Washington (USA)
03.2017 - 11.2017
Oversaw 6 project managers at environmental consulting firm.
Responsibilities include staff allocation, budget management, and ensuring timelines are met and projects are completed on time and within budget.
Resolved problems and provided solutions to customers by communicating requirements to subordinates.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Identified system needs and designed processes to support business requirements.
Interacted with customers and clients to identify business needs and requirements.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Devised tools and benchmarks to improve team performance and monitor production.
Project Manager
Waunch Construction
Tumwater, WA
07.2016 - 01.2017
Overall project management of approx.
2.5 mil housing project.
Ground up vertical construction of 12 duplexes for Housing Authority of Thurston County consisting of site utilities, overall building.
Construction and landscape.
Achieved project deadlines by coordinating with contractors to manage performance.
Identified plans and resources required to meet project goals and objectives.
Developed and initiated projects, managed costs, and monitored performance.
Identified, reviewed and applied policies and procedures.
Oversaw high profile projects for by planning, designing, and scheduling phases.
Fostered relationships with vendors to foster positive working relationships.
Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Eliminated discrepancies in progress by reviewing performance, spend and timeline.
Provided management for internal personnel, contractors and vendors.
Managed all phases of projects from procurement to commission.
Established timeframe and managed schedule throughout project.
Determined appropriate budgets and oversaw expenses.
Field Project Manager
Pease Construction
Tacoma, Washington (USA)
11.2015 - 06.2016
On-site Project Manager/Quality Control Manager for $7 Mil.
Agriplex and Arena Project for Washington State Fair in Puyallup, WA.
Duties included daily and weekly reporting, stormwater control and reporting, subcontractor coordination, submittals, RFIs, inspection coordination, weekly meetings, safety, quality control and project management.
Developed and initiated projects, managed costs, and monitored performance.
Identified, reviewed and applied policies and procedures.
Fostered relationships with vendors to foster positive working relationships.
Provided management for internal personnel, contractors and vendors.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Reported regularly to managers on project budget, progress and technical problems.
Quality Control Manager/Project Manager
Construction Testing Laboratories, Inc
Puyallup, Washington (USA)
07.2012 - 11.2015
Duties included overall quality control and quality assurance verifying contract work was built in compliance with plans and specifications.
Coordination, inspection and documentation of all submittals, materials testing; project estimating and project management of several construction projects ranging from $500K to $9Mil.
Including but not limited to contract administration, project set up, tracking, budgeting, submittals, subcontractor coordination, material procurement and buy out, job cost analysis and project close-out.
Updated quality control standards, methods and procedures to meet compliance requirements.
Improved quality processes for increased efficiency and effectiveness.
Increased customer satisfaction through adherence to all quality standards and customer requirements.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Adhered to all legal, safety and health standards.
Collaborated with contract representatives and oversaw quality control implementations and reporting.
Sorted product and provided expertise on non-conforming product requirements.
Devised specifications for processes.
Project Coordinator, Administrator
Stan Palmer Construction
Bremerton, WA
08.2010 - 06.2012
In this position responsibilities included all aspects of contract administration.
Duties included preparing bid documents, submittals, contracts, purchase orders, change orders, RFI’s, RAM’s, materials testing coordination, con- tract compliance, records management, budget management, and close out procedures.
Aided colleagues, managers and customers through regular communication and assistance.
Gathered requirements for ongoing projects and organized details for management use.
Coordinated presentations for customers and project members to detail project scope, progress and results.
Computerized office activities, maintained customer communications and tracked records through delivery.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Entered and maintained departmental records in company database.
Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
Oversaw successful planning and execution of staff meetings, parties and events.
Education
Associates Degree - Interior Design
Seattle Art Institute
Seattle, WA
09.1991 - 06.1994
US DOT Federal Highways Administration Field Testing Methods Training Course
Certified Construction Quality Control Management – Army Corps of Engineers
Purchasing, Bidding and Contract Management APWA Certification
OSHA 30
CESCL Certification - Materials Testing/Quality Control
Federal Highway Administration
Vancouver, WA
Skills
Verbal and Written Communication
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Software
Microsoft Office Suite
Big Time
Smartsheet
Greenway
Blue Beam
Prima Vera P6
Sage Timberline
Adobe
Procreate
Certification
Construction Quality Control Management - Army Corps of Engineers
Timeline
Medical Receptionist
Bruce L. Russell, MD
12.2019 - Current
QC Manager
Conway Construction
04.2018 - 06.2018
Program Manager
Soundview Consultants, LLC
03.2017 - 11.2017
Project Manager
Waunch Construction
07.2016 - 01.2017
Field Project Manager
Pease Construction
11.2015 - 06.2016
Quality Control Manager/Project Manager
Construction Testing Laboratories, Inc
07.2012 - 11.2015
Project Coordinator, Administrator
Stan Palmer Construction
08.2010 - 06.2012
Associates Degree - Interior Design
Seattle Art Institute
09.1991 - 06.1994
CESCL Certification
OSHA 30
Purchasing Bidding and Contract management - APWA Certifcation
Construction Quality Control Management - Army Corps of Engineers
US DOT Federal Highways Administration Field Testing Methods Training Course
Certified Construction Quality Control Management – Army Corps of Engineers
Purchasing, Bidding and Contract Management APWA Certification
OSHA 30
CESCL Certification - Materials Testing/Quality Control
Federal Highway Administration
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