Summary
Overview
Work History
Education
Skills
Certification
Phlebotomy
Additional Information
Work Availability
Timeline
Hi, I’m

Jodi Abbott

Jodi Abbott

Summary

Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Multitasking Clinic Manager with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.

Overview

11
years of professional experience
1
Certification

Work History

Neuragenex

Clinical Manager
07.2023 - 11.2023

Job overview

  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Implemented new policies and educated staff on changes.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Oversaw overall operation of nursing services and patient care.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Facilitate hiring of qualified Clinical Assistants personnel by interview applicants and making recommendations for employment.
  • Selected, promoted and terminated staff members.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Handled job duties for staff members which were unavailable or out of office.
  • Developed and adjusted work schedules for all staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Reviewed financial resources and prepared reports showing resource allocations.
  • Managed daily operations of 7-person clinic supporting approximately 75+ patients per week.
  • Reviewed operational policies and recommended solutions and change to medical director.
  • Monitored all phone calls and scheduled appointments.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Followed informed consent processes and maintained records.
  • Maintained compliance with protocols covering patient care and clinical trial operations.

ATec Ambulance

EMT-Basic
09.2021 - 09.2022

Job overview

  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Performed medical assessments, including airway management and splinting of fractures.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Utilized ambulances and other vehicles to transport patients to medical facilities.
  • Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
  • Assessed patient conditions, maintaining calm demeanor in urgent situations.
  • Dressed and cleaned wounds, administered medications and performed other duties as needed.
  • Responded to emergency medical calls, providing basic life support services in accordance with protocols.
  • Responded to calls swiftly, providing life-saving interventions.
  • Maintained up-to-date knowledge of protocols, procedures and medical advances.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted with lifting and moving patients.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Handled patient transfers from one medical facility to another.
  • Observed patient behavior to report changes to medical personnel.
  • Trained new EMTs on proper protocols and procedures.
  • Conducted patient intake and triage procedures.
  • Dispensed medications and monitored patient reactions.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Performed medical tests and collected samples for laboratory analysis.

Epic Christian Academy

Executive Director
04.2013 - 11.2018

Job overview

  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Devised and presented business plans and forecasts to board of directors.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Oversaw divisional marketing, advertising and new product development.
  • Monitored key business risks and established risk management procedures.
  • Maintained P&L and shouldered corporate fiscal responsibility.

Education

Alec Ambulance
Crystal Lake, IL

EMT-B from Emergency Management
02.2022

East Tennessee State University
Johnson City, TN

Associate of Arts from Core
05.1996

Carson Newman College
Jefferson City, TN

Bachelor of Arts from English With Emphasis in Literature
05.1988

Southwestern Baptist Theological Seminary
Fort Worth, TX

Masters of Divinity from Biblical Theology And History
12.1999

Skills

  • Medical Billing
  • Team Management
  • Records Management
  • Insurance Verification
  • Quality Control
  • Administrative Oversight
  • Clinical Quality Improvement
  • Patient Engagement
  • Direct Patient Care
  • Onboarding and Coaching
  • Insurance Billing
  • Operations Oversight
  • Training and Mentoring
  • HIPAA
  • Payroll Administration
  • Proficient in Apple and PC, 365, etc
  • Patient Relationship Management
  • Resource Management
  • Patient Records Administration
  • Clinical Instruction
  • Supervisory Experience
  • Claims Handling
  • Appointment Scheduling
  • Staff Guidance
  • Clinical Education
  • Emergency Situational Awareness
  • Patient Flow
  • Staff Development
  • Developing Training Programs
  • Patient Care
  • Meeting Participation
  • Care Delivery
  • Team Meetings
  • Clinical Safety
  • Regulatory Compliance
  • Staff Scheduling
  • Strategic Planning
  • Patient Relations
  • Unit Administration
  • Office Procedures
  • Case Management
  • Accounting Proficiency
  • Inventory Management
  • Marketing
  • Patient Health Education
  • Patient Service
  • Employee Issue Resolution
  • Staff Supervision
  • Effective Communication
  • Continuous Improvement
  • Managing Patient Cases
  • Patient Education
  • Unit Supervision

Certification

  • AEMT - Advanced Emergency Medical Technician
  • EMT - Certified Emergency Medical Technician
  • Willing to obtain 35 hours in CPPM program

Phlebotomy

Following the safety methods and practices set by both Illinois and Wisconsin, I became certified in Phlebotomy.

Additional Information

CPR

NREMT

PALS

NIMS

Vaccinations and IV pushes

Catheter trained


Availability
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Timeline

Clinical Manager

Neuragenex
07.2023 - 11.2023

EMT-Basic

ATec Ambulance
09.2021 - 09.2022

Executive Director

Epic Christian Academy
04.2013 - 11.2018

Alec Ambulance

EMT-B from Emergency Management

East Tennessee State University

Associate of Arts from Core

Carson Newman College

Bachelor of Arts from English With Emphasis in Literature

Southwestern Baptist Theological Seminary

Masters of Divinity from Biblical Theology And History

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Jodi Abbott