Jodi Abbott
Tomah
Summary
Dynamic retail professional with extensive experience at Ho-Chunk Nation, excelling in customer service and teamwork. Proven ability to enhance customer loyalty through effective problem-solving and conflict resolution. Skilled in cash management and maintaining compliance with regulations, ensuring operational efficiency and a positive shopping experience.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Ho-Chunk Nation
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Associate
Ho-Chunk Nation
10.2023 - 08.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Cashier
Cenex
09.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cage Cashier
Ho-Chunk Gaming Black River Falls
08.2020 - 06.2021
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Cage Supervisor
Ho-Chunk Gaming Black River Falls
03.2019 - 11.2019
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Monitored inventory levels of cash drawers, chips, tokens, vouchers, ensuring optimal availability during high-volume periods without compromising security measures in place for storage access restrictions or transportation procedures.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Maintained compliance with gaming regulations by regularly reviewing and updating cage policies and procedures.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Education
General Studies
Black River Falls Senior High
Black River Falls, WI06-2009
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Flexible schedule
- Professional appearance
- Conflict resolution
- Interpersonal and written communication
- Independent judgement
Timeline
Retail Sales Associate
Ho-Chunk Nation
08.2024 - Current
Retail Associate
Ho-Chunk Nation
10.2023 - 08.2024
Cashier
Cenex
09.2022 - 09.2023
Cage Cashier
Ho-Chunk Gaming Black River Falls
08.2020 - 06.2021
Cage Supervisor
Ho-Chunk Gaming Black River Falls
03.2019 - 11.2019
General Studies
Black River Falls Senior High
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