Jodi Allen
Tolleson,AZ
Summary
Talented Reservation Sales Agent successful at handling high call volumes. Highly-motivated employee with a desire to learn and take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Reservations Sales Agent
Alaska Airlines
Chandler, AZ
09.2017 - Current
- Answered incoming calls from customers to provide information on flights.
- Responded promptly to customer inquiries and requests in a professional manner.
- Processed reservations by entering relevant data into the system accurately and efficiently.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Maintained up-to-date knowledge of all , services, pricing plans and policies.
- Verified credit card details prior to processing reservation requests.
- Adhered strictly to data protection policies when dealing with confidential information.
Cashier/PIC
Kroger Stores
Kent, WA
08.2013 - 07.2017
- Delivered a high level of customer service to customers using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions and offered product advice.
- Conducted price checks for discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including belts and registers.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Swing Manager
McDonald's Restaurant
Auburn, Washington
04.2009 - 08.2013
- Managed a team of 10+ employees in daily operations and customer service.
- Supervised teams' work to maintain consistent quality and performance levels.
- Implemented operational procedures to ensure compliance with company policies and safety regulations.
- Monitored inventory levels to ensure adequate stock for customers' needs.
- Resolved customer complaints in a professional manner while upholding company standards.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings into safe.
- Maintained control of shift operations.
Education
GED -
Highline Community College
DesMoines, WA10-2010
Skills
- Policy Adherence
- Reservation Confirmation
- Strong Work Ethic
- Complaint resolution
- Phone Etiquette
- Customer reservations
- Sales
- Customer Engagement
Timeline
Reservations Sales Agent
Alaska Airlines
09.2017 - Current
Cashier/PIC
Kroger Stores
08.2013 - 07.2017
Swing Manager
McDonald's Restaurant
04.2009 - 08.2013
GED -
Highline Community College