Jodi Anderson
Eagle Point
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments and offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Qualified with over 15 years of experience in fast-paced customer service and call center environments supporting company needs. Solid team player with outgoing, positive demeanor and proven skills. Personable and professional under pressure.
Overview
22
22
years of professional experience
Work History
Branch Office Support Specialist
-Tyree Oil
03.2020 - 02.2025
- Greets walk in guests with a positive attitude and helpful manner and assist with product purchases and payments.
- Answer all incoming telephone calls and transfers to appropriate parties in a professional and courteous manner; required to answer multi-line phone system.
- Performs assigned tasks and duties necessary to support the branch office, which includes accurately processing and recording sales orders, processing credit card transactions,posting daily cash receipts and payments, reconciling data and reports, billing and other similar activities.
- Handled cashier till, made change and bank deposits.
- Performs general clerical duties to include typing, copying, collating, and mailing documents using Microsoft Office applications and other office equipment machines including money counter and postage meter machine.
- Process customer invoicing and third party invoicing.
- Coordinate businesses lunches and process bills for approval/payments.
- Facilitate proper routing and timely authorization of branch expenses.
- Process and reconcile inventory transactions.
- Uses applicable software programs to create letters, and other business-related documents.
- Maintains hard-copy and electronic filing system in accordance with company standards.
- Prepares shipping labels and orders for FedEx and UPS pickups and deliveries.
- Provides administrative support to direct manager and other team members as needed.
- Directs incoming correspondence to appropriate team members..
- Created customer orders for deliveries.
- Performs other duties as assigned.
Sales Associate
GDMI Enterprises - Napa Auto Parts
11.2018 - 02.2020
- Educated customers on promotions to enhance sales.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted call-in customers with questions and orders.
- Answered customer questions about product availability and shipment times.
- Answered multi phone system, transfer calls, taking messages.
- Supervised and trained new employees.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Taking payments and posting to accounts.
Office Administrative
-Genuine Parts Company - Napa Auto Parts
05.2018 - 11.2018
- Organized company meetings, taking notes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Transferred and directed phone calls, guests and mail to correct staff members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed accounts payable and receivable.
- AR/AP Made bank deposits, made change for office till and cashiers, daily balancing, cash & credit card reconciliation, recorded expenses and maintained accounting records.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Tracked employee hours & reported to HR.
Office Administrative
Smart Parts Inc. - Napa Auto Parts
07.2003 - 05.2018
- Monitored usage of supplies and contacted vendors to place new orders for replenishment for sales floor.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Bank deposits, change orders for office till & cash registers.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Verified postings to ledgers to ensure proper entry and account balances.
- Verified of cash and credit payments daily.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Employee scheduling
- Tracking employee hours & submitting to HR.
- Used company's paging system to immediately contact specific personnel.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information and promoted repeat customers. Cultivated customer loyalty and improved sales.
- Skilled using cash register including processing sales discounts and refunds.
- Produced monthly sales reports using advanced Excel spreadsheet functions.
- Scheduled delivery vehicle maintenance and keep track of gas receipts.
- Completed data entry tasks with accuracy and efficiency.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Trained team members in successful strategies to meet operational and sales targets.
- Deliveries
Education
High School Diploma -
Eagle Point High School
Eagle Point, OR06.1997
Cosmetology - Nail Technician
Phagans' Beauty College
Medford, OR06.2003
Skills
- Communication
- Customer Service
- Organization
- Multi-tasking
- Responsibility
- Multi-line phone proficiency
- Quick Learner
- Friendliness
- Self-motivation
- Energetic
Timeline
Branch Office Support Specialist
-Tyree Oil
03.2020 - 02.2025
Sales Associate
GDMI Enterprises - Napa Auto Parts
11.2018 - 02.2020
Office Administrative
-Genuine Parts Company - Napa Auto Parts
05.2018 - 11.2018
Office Administrative
Smart Parts Inc. - Napa Auto Parts
07.2003 - 05.2018
High School Diploma -
Eagle Point High School
Cosmetology - Nail Technician
Phagans' Beauty College
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