Jodi-Ann Bosold

Customer Service Specialist with 10+ years of experience delivering exceptional customer support in fast-paced call center, healthcare, and administrative environments. Proven track record of resolving complex client concerns and maintaining accurate documentation while handling high-volume inquiries. Skilled in CRM systems, Zendesk, Microsoft Office 365, customer relationship management, scheduling coordination, and problem resolution. Recognized for strong communication, empathy, multitasking, and the ability to improve customer satisfaction while maintaining compliance and operational efficiency.

• Deliver high-quality customer experiences by resolving complex issues and troubleshooting patient/client concerns as they arise.
• Manage rigorous data entry duties for digital charting, ensuring all information is accurate and compliant with privacy standards.
• Coordinate and maintain daily schedules to ensure seamless service delivery.
• Managed complex logistics, including maintaining rigorous travel schedules and flight arrangements.
• Acted as a lead communicator between clients and medical teams to ensure expectations were exceeded during stressful transitions.
• Utilized advanced problem solving skills to navigate changing demands in diverse working environments.
• Maintained long-term client relationships by providing consistent, reliable support and excellent service through adverse situations.
• Ensured impeccable documentation accuracy for patient records and administrative charts.
• Provided high-level emotional and administrative support to families and patients during critical care phases.
• Balanced multiple administrative tasks, including schedule maintenance and data entry, under strict deadlines.