Jodi-Ann Dixon-Steadman
Saint Albans,NY
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
Work History
Cashier
IBI Beauty Supply
Queens, NY
03.2018 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Concierge
Iberostar Grande Rosehall Resort and Spa
Montegobay, St. James
10.2009 - 08.2016
- Maintained guest privacy and building reputation by keeping information confidential.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Associate of Applied Science - Medical Assisting
Queensborough Community College of The City University of New York
Oakland Gardens, NY05-2024
Some College (No Degree) - Humanities
William Knibb Memorial
Jamaica WI07-2007
High School Diploma -
Cedric Titus High School
Jamaica WI07-2005
Skills
- Staff Mentoring
- Written and Verbal Communication
- Retail Merchandising
- Conflict Resolution
- Inventory Management
- Customer Relations
Affiliations
- Sunday School Teacher
References
References available upon request.
Timeline
Cashier
IBI Beauty Supply
03.2018 - Current
Concierge
Iberostar Grande Rosehall Resort and Spa
10.2009 - 08.2016
Associate of Applied Science - Medical Assisting
Queensborough Community College of The City University of New York
Some College (No Degree) - Humanities
William Knibb Memorial
High School Diploma -
Cedric Titus High School