Jodi-Ann Robinson
Snellville,Georgia
Summary
Dynamic management professional with a strong background in staff supervision, team building, and customer service. Proven track record of achieving sales goals through effective employee coaching. Nearly 20 years in customer service and register operations, excelling in order accuracy and efficient service. High-energy server with over 18 years in food and beverage management, known for boosting sales through excellent communication skills. Extensive experience in childcare, providing comprehensive support to children’s educational and emotional needs. Skilled in early childhood education, classroom management, and lesson planning. Dependable, adaptable, and resourceful, with strong multitasking abilities. Seeking a full-time position that offers professional challenges and growth opportunities.
Overview
15
15
years of professional experience
Work History
Cashiering
Marshalls Department Store
Stone Mountain, Georgia
04.2022 - Current
- Built positive relationships with customers to increase repeat business
- Assisted customers in need to promote pleasant shopping experiences and encourage return business
- Resolved customer complaints quickly to maintain customer satisfaction
- Processed refunds and exchanges in accordance with company policy
- Worked with floor team and managers to meet wide range of customer needs
- Responded promptly to requests for assistance, spills and customer inquiries.
Educator
Right At School @ Annistown Elementary School
Snellville, GA
04.2022 - 10.2023
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Conducted individual or small group tutoring sessions as needed for struggling students.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Organized activities and resources to promote student engagement in learning.
- Helped children transition from one activity to another by establishing routines.
Office Manager/ Personal Assistant
Triple R Surveillance
Atlanta, GA, Snellville
01.2009 - 03.2023
- Completed clerical tasks such as filing, copying, and distributing mail
- Delivered clerical support by handling a range of routine and special requirements
- Managed daily data entry and kept clerical information accurate and up to date
- Prepared and edited documents to produce precise, accurate and professional communication
- Answered high volume of phone calls and email inquiries
- Handled incoming and outgoing mail, email and faxes
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Filed paperwork and organized computer-based information
- Provided courteous, friendly service while multitasking in fast-paced environment
- Remained focused, calm and professional during peak rush hours.
Customer Service Representative
Alorica (REMOTE/WORK AT HOME)
Stone Mountain, Georgia
06.2021 - 02.2022
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Managed timely and effective replacement of damaged or missing products
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server / Cashiering Team Lead
Drumz And Flats
Stone Mountain, Georgia
03.2021 - 05.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Educated employees on register use, merchandising, and customer service
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Led cashiers and associates in providing thoughtful customer service
- Mentored new team members on sales software system operation.
Assistant Restaurant Manager
Escovitchez
Snellville, GA
12.2020 - 02.2021
- Supervised all areas of the restaurant to ensure cleanliness and maintenance
- Delivered comprehensive training to workers in food preparation and customer-facing roles, enhancing team performance
- Ensured compliance with federal, state, and local hygiene and food safety regulations
- Developed and implemented strategies to improve revenue and profitability
- Handled escalated customer concerns promptly, ensuring optimal satisfaction and long-term loyalty
- Organized special events and promotions to drive sales and coordinated catering services for events.
Teaching Assistant
Practical Learning ILCPA
Conyers, GA
09.2019 - 12.2020
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Recorded grades for coursework and test in online reporting system
- Completed daily reports on attendance and disciplinary performance
- Assisted with the creation of lesson materials, visuals and digital presentations to supplement lesson plans
- Partnered with teacher to plan and implement lessons following schools curriculum, goals and objectives.
Customer Services Representative
Walmart (SEASONAL REP W/SYKES)
Stone Mountain, Georgia
11.2018 - 02.2019
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Processed customer service orders promptly to increase customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Home Health Caregiver
Dr. Cohen - Surgeon and Mrs. Cohen… RN
Queens Village, NY
01.2014 - 06.2016
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Assisted disabled clients to support independence and well-being
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
- Provided direct personal care and administrative services to clients.
Food and Beverage Server
Spices Negril Restaurant & Lounge
Hempstead, NY
08.2012 - 12.2014
- Demonstrated success in maintaining a high level of customer satisfaction
- Shared knowledge of menu items and flavors, helping customers make informed decisions
- Displayed enthusiasm and promoted excellent service, increasing referrals and walk-in business
- Strategically timed check-ins with customers to ensure meal satisfaction and address any issues
- Anticipated customer needs and responded promptly to enhance their dining experience
- Remained focused, calm, and professional during peak rush hours.
Food and Beverage Server
Moments Cafe And Lounge
Nassau, NY
02.2010 - 07.2011
- Cleaned and set up tables to promptly seat guests and reduce wait times
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests
- Entered orders accurately to produce finalized checks and attain correct payments from guests
- Checked on guests throughout meal to attend to needs and provide great service.
Education
Certificate - Beeline Medical Training
Associate of Applied Arts - Hotel And Tourism: Hotel And Tourism (Major) Teaching (Minor)
Hotel Management - Travel and Tourism
High School Certificate…. Diploma - Business And Managerial Economics
Skills
- Basic math skills
- Quality assurance
- Hospitality service expertise
- Guest relations management
- Guest seating arrangements
- Performance improvement
- Passion for customer satisfaction
- Conflict resolution techniques
- Natural leader
- Dynamic, friendly hostess
- Childcare management
- Early childhood education
- Classroom management
- Lesson planning
- Student engagement
- Safety and supervision
- Conflict resolution with children
- Creative activity planning
- Effective communication with parents
- Emotional support for children
- Behavioral management techniques
- Multi-tasking and organization
- Patience and empathy
- Team collaboration in educational settings
Accomplishments
I was blessed to give birth my to first NONPROFIT in 2022, through effectively helping single parents like me with many challenging obstacles.
Additionalinformation - References
- Georgia Dehaney, 929-233-5781, Reachrealdeepll@gmail.com, President of Real Deep Inc.
- Stephanie Clarke-Bernard, 347 567 0350, stephanie.comclarke@gmail.com, Self Employed: Online Jewelry Store
Hobbies and Interests
- Traveling
- Watching Sermons
- Watching Documentaries
- Helping others to be great and become their best selves!!!
- Volunteer work
Timeline
Educator
Right At School @ Annistown Elementary School
04.2022 - 10.2023
Cashiering
Marshalls Department Store
04.2022 - Current
Customer Service Representative
Alorica (REMOTE/WORK AT HOME)
06.2021 - 02.2022
Server / Cashiering Team Lead
Drumz And Flats
03.2021 - 05.2021
Assistant Restaurant Manager
Escovitchez
12.2020 - 02.2021
Teaching Assistant
Practical Learning ILCPA
09.2019 - 12.2020
Customer Services Representative
Walmart (SEASONAL REP W/SYKES)
11.2018 - 02.2019
Home Health Caregiver
Dr. Cohen - Surgeon and Mrs. Cohen… RN
01.2014 - 06.2016
Food and Beverage Server
Spices Negril Restaurant & Lounge
08.2012 - 12.2014
Food and Beverage Server
Moments Cafe And Lounge
02.2010 - 07.2011
Office Manager/ Personal Assistant
Triple R Surveillance
01.2009 - 03.2023