- Learning new cooking techniques and expanding my culinary skills
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- Gardening
- DIY and Home Improvement
Jodi Bensley
Alpharetta,GA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
26
26
years of professional experience
Work History
Investigator II
Cobb County Government
01.2023 - 05.2023
- Enhanced customer service satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Implemented new filing systems to improve document retrieval and organization efficiency.
- Contributed to training sessions for new staff, fostering a collaborative work environment.
Lead Investigator
Fulton County Government
12.2018 - 10.2023
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Conducted performance evaluations, providing constructive feedback to enhance team performance.
- Coordinated scheduling and task assignments to meet project deadlines effectively.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Lead Behavioral Coordinator
Strategies For Life of Tennessee
08.2010 - 05.2015
- Developed training materials for staff, enhancing operational knowledge and compliance.
- Streamlined data collection processes, improving accuracy in reporting outcomes.
- Led team meetings to strategize on program improvements and address challenges.
- Entered data, generated reports, and produced tracking documents.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
SE Regional Health Provider Representative
TNCare of Tennessee
08.2006 - 05.2010
- Implemented quality assurance protocols to improve compliance with healthcare regulations.
- Led interdisciplinary team meetings to ensure collaborative approaches in providers treatment strategies.
- Managed provider relations, ensuring timely communication and issue resolution.
- Analyzed provider performance data to identify trends and improvement areas.
- Assisted in the development of strategic plans to grow the provider network while maintaining high-quality standards of care.
Program Director
AIM Center, Inc
09.2001 - 05.2006
- Led cross-functional teams to develop and implement strategic program initiatives.
- Streamlined operational processes to enhance efficiency and reduce project timelines.
- Conducted program assessments, identifying areas for improvement and implementing corrective actions.
- Oversaw compliance with regulatory standards, maintaining high-quality program deliverables.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
Program Director
Sexual Assault Domestic Violence Center
10.1997 - 09.2001
- Developed training programs to enhance staff and volunteer competencies to promote best community service.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Managed budget allocations, ensuring resource optimization across multiple projects.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Established program policies and procedures to comply with regulatory requirements.
Education
Bachelor of Science - Psychology And Criminal Justice
Troy State University
Dothan, AL03-1993
Skills
- Interview techniques
- Relationship building
- Effective leader
- Task delegation
- Personnel supervision
- Customer service experience
- Budgeting and financial management
- Budget coordination
- Operations oversight
- Completing reports
Interests
Timeline
Investigator II
Cobb County Government
01.2023 - 05.2023
Lead Investigator
Fulton County Government
12.2018 - 10.2023
Lead Behavioral Coordinator
Strategies For Life of Tennessee
08.2010 - 05.2015
SE Regional Health Provider Representative
TNCare of Tennessee
08.2006 - 05.2010
Program Director
AIM Center, Inc
09.2001 - 05.2006
Program Director
Sexual Assault Domestic Violence Center
10.1997 - 09.2001
Bachelor of Science - Psychology And Criminal Justice
Troy State University