Jodi Bernard
Apex,NC
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Seeking to maintain full-time position/ internship that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Clinical Mental Health Counseling Intern
Community Counseling, Education, & Research Center
2024.01 - Current
- Empower clients to develop effective communication strategies and healthy boundaries within relationships through skill-building exercises.
- Evaluate client progress regularly to modify treatment plans as needed, ensuring continued growth and improvement in mental health functioning.
- Increased client engagement in therapy by building rapport and utilizing active listening techniques during individual counseling sessions.
- Promotes clients self-awareness and personal growth through the use of reflective exercises and goal-setting activities.
- Improved clients'' coping skills through the implementation of evidence-based therapeutic interventions
- Supported the development of client coping strategies by teaching mindfulness techniques and stress reduction exercises.
- Documented client progress, maintaining accurate records in accordance with HIPAA regulations and professional ethical standards.
- Conducted labor market research to inform program offerings and support client decisionmaking.
Medical Scheduler
Orthopedic Associates Of Hartford
2023.05 - Current
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedules patient appointment (including pre and post-operative) care for 30 different physicians.
- Maintains confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborates with healthcare staff to verify alignment of appointment scheduling with clinic protocols
- Maintains accurate patient records for proper tracking of patient history and treatment.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Crisis Counselor
United Way
2022.03 - 2023.05
- Handling mental health difficulties
- Assessing and documenting calls
- Assists in dealing with client's experiencing grief and substance abuse
- Works with clients to develop best course of action for their current situations
- Provides referrals for community-based providers
- Teaching clients how to work through coping skills when experiencing a crisis
- Maintaining satisfactory level of quality and productivity per department standard
Certified Travel Nursing Assistant
AYA Healthcare
2021.10 - 2022.02
- Protected organization's value by keeping patient information confidential
- Obtained and electronically documented patient vital signs, including temperature, blood pressure, pulse oximetry, weight, respiration and pulse
- Performed Point-of-Care testing which included blood glucose, and specific gravity testing.
Certified Nursing Assistant
Manchester Memorial Hospital
2018.08 - 2021.07
- Compiled and organized health care data
- Complied with Medicare and HIPAA privacy laws, state laws and related health information, confidentiality, medical record regulations
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations and maintaining certificate
- Provided general nursing care and personal care assistance to patients, including activities of daily living and removal of peripheral IVs and indwelling urinary catheter
- Performed EKGs
- Prepared patients for tests and procedures different levels of care
- Transported patients to tests, procedures and different levels of care.
Resident Assistant
Eastern Connecticut State University
2019.08 - 2020.01
- Assisted students with academic, personal and social concerns
- Created environment where needs and concerns of diverse populations of students are appreciated
- Promoted diversion and inclusion throughout campus community
- Promoted environment that was conducive to academic and social development
- Performed administrative duties under direction of Hall Director
- Prepared, compiled, and sorted documents for data entry
- Entered student data into excel sheets
- Organized, planned and conducted campus wide community events
Education
Master of Education - Clinical Mental Health Counseling
North Carolina State University
Raleigh, NC12.2025
Bachelor of Science - Psychology
Eastern Connecticut State University
Willimantic, CT05.2021
Skills
- Top notch verbal and written communication skills
- Crisis intervention (including suicide and homicide prevention)
- Problem solving and critical thinking
- Basic knowledge of anatomy, physiology and medical terminology
- Accuracy and attention to detail
- Time management and organization
- Team working skills
- Customer service
- Microsoft office products (Word, excel, PowerPoint)
- Reflective Listening
- Flexible and Adaptable
- Data Entry
- Training and Development
- Written Communication
- Cultural Awareness
- Teamwork and Collaboration
- Active Listening
Timeline
Clinical Mental Health Counseling Intern
Community Counseling, Education, & Research Center
2024.01 - Current
Medical Scheduler
Orthopedic Associates Of Hartford
2023.05 - Current
Crisis Counselor
United Way
2022.03 - 2023.05
Certified Travel Nursing Assistant
AYA Healthcare
2021.10 - 2022.02
Resident Assistant
Eastern Connecticut State University
2019.08 - 2020.01
Certified Nursing Assistant
Manchester Memorial Hospital
2018.08 - 2021.07
Master of Education - Clinical Mental Health Counseling
North Carolina State University
Bachelor of Science - Psychology
Eastern Connecticut State University
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