Jodi Bird
Clarksville,MI
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with global teams to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of how technology can be used to further business practices. Ready to offer fifteen years of leadership and business experience to further the education of budding business professionals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner
Our Daily Bread Ministries
08.2009 - Current
- Oversaw product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team on bugs, services, and tasks.
- Allocated and approved team resource usage.
- Suggested enhancements to product design that would improve user experience.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Identified changes in project scope and modified job schedule accordingly.
Customer Service Representative
Hastings City Bank
05.2008 - 08.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed wire transfers, stop payments and account transfers.
Store Assistant
Freeport Elevator
09.2005 - 05.2008
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Master’s - Public Administration
Cornerstone University
Grand Rapids, MI08.2023
Bachelor of Science - Business Administration
Cornerstone University
Grand Rapids12.2012
Skills
- Employee Management, Engagement & Leadership
- Collaborative Mindset
- Technical Support
Skills:
- Class Instruction
- User Acceptance Testing (UAT)
- Project Organization
- Data Synthesizing
Certification
- Certified SAFe POPM
Timeline
Product Owner
Our Daily Bread Ministries
08.2009 - Current
Customer Service Representative
Hastings City Bank
05.2008 - 08.2009
Store Assistant
Freeport Elevator
09.2005 - 05.2008
Master’s - Public Administration
Cornerstone University
Bachelor of Science - Business Administration
Cornerstone University
- Certified SAFe POPM
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