Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jodi Broker

Administration, Owner
Gettysburg,South Dakota

Summary

Dynamic and hardworking sales professional with a proven track record of delivering excellent customer service. Demonstrated expertise in merchandising and promotion, consistently building strong relationships with customers. Proficient in handling cash and credit transactions, as well as efficiently entering data into various database systems. Skilled in troubleshooting database issues and providing technical support to customers, ensuring their satisfaction and loyalty.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Data Entry Specialist

Nexrep PPL, LLC
12.2022 - Current
  • Company Overview: PPL- Public Partnerships LLC is the leading fiscal intermediary for consumer directed services
  • Except calls for Medicaid Consumer's and Personnel Assistance that need help logging into their PPL@Home portal
  • Work with CRM Case Relationship Mgr., PPL@Home, VDI (a web based VPN that will allow access to CRM,PPL & Five9), EVV(electric visit verification) and Five9 portal
  • These portals help to look up consumer information such as enrollment statuses, timesheets, payments, and sick time
  • HIPPA trained and certified
  • PPL- Public Partnerships LLC is the leading fiscal intermediary for consumer directed services

Restaurant Owner

EastRiver Diner LLC
06.2023 - 07.2024
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Hired talented professionals, offering training and mentoring for skills growth and improvement
  • Counted money and made bank deposits
  • Successfully managed daily operations of a restaurant including staff scheduling, customer service, and inventory management
  • Provided excellent customer service by responding promptly to guests' needs
  • Managed POS system for accurate tracking of sales data, inventory levels, and labor costs
  • Scheduled and received deliveries and verified goods received against paperwork

Owner

Professional Carpet And Cleaning Service
03.2008 - 04.2024
  • Schedule cleans, clean carpets, tile, grout, cement & stone
  • Do Marketing and Advertising and file all paperwork
  • Take care of payroll, file state taxes, all paperwork is filed in accordance with the state
  • Pay Bills using QuickBooks

Deposit Operations Processor

Spherion Staffing
10.2013 - 09.2015
  • Multi-task the following activities daily:
  • Use DIPR; the Document Image Process Redesign, for electronic queuing
  • Verify signature requirements based on federal, state, and corporate requirements
  • Issue notifications to customers and bankers electronically and through letters for missing signatures and/or supporting legal documents
  • Verify and update HOGAN (system of records) as needed

Community Manager

Apartment Investment Management
03.1998 - 03.2008
  • Transfer from Rapid City, SD to Sioux Falls, SD - Manage 70
  • Review and approve all bills prior to payment
  • Run MOR (Monthly Operating Reports) each month
  • Have helped with yearly budgets
  • Keep developments in compliance with Regulatory Authority rules and programs
  • Responsible for the physical condition of the complex
  • Train onsite personnel
  • Resolve conflicts between residents and personnel
  • Keep assistant manager updated on all regulations
  • Attend training sessions
  • Make sure that you are not overspending on your yearly budget
  • Filling vacant units to void vacancy making sure to follow Resident Selection and screening criteria
  • Use HUD Manager and Rent Roll 2000 for HUD payment and recording rents
  • Process annual and interim recertifications on a timely basis
  • Monitor Management Agreements for expirations

Community Manager

Apartment Investment Management
03.1998 - 03.2008
  • Manage 119 Affordable Townhouses and supervise Assistant Manager and three (3) maintenance technicians
  • Supervise any upgrades for the property
  • Inspect move in and move out of units
  • Do performance evaluations on employees annually
  • Examine and authorize payroll
  • Transferred to Sioux Falls, SD

Education

High School Diploma -

Sully Buttes High

Skills

  • CRM
  • Typing
  • Microsoft Office
  • Organizational
  • Communication skills
  • Accounts
  • Payroll
  • Data management
  • Marketing
  • Leadership
  • Microsoft Word
  • Microsoft Outlook
  • Databases
  • Analysis skills
  • Accounting
  • Administrative experience
  • Microsoft Excel
  • Data entry
  • Computer skills
  • Front desk
  • QuickBooks
  • Section 8
  • LIHTC
  • Fair Housing regulations
  • English
  • Customer service
  • Time management
  • Office experience
  • Property management
  • Accounts receivable
  • Microsoft PowerPoint
  • Excel expertise
  • Fast typing speed
  • Data reporting
  • Microsoft office proficiency
  • Deadline oriented approach
  • Spreadsheet proficiency
  • File conversion
  • Data collection
  • Document scanning
  • Excel formulas
  • Identifying errors
  • Data processing
  • Accuracy and attention to detail
  • Information security awareness
  • Data verification
  • Spreadsheet management
  • Database updates
  • Word processing
  • Database management
  • Compiling data
  • Skilled in [database]
  • Information verification
  • Proofreading
  • Transcribing documents
  • Typing [number] wpm
  • Data entry procedures
  • 10-key
  • Proficient with [database]
  • Data input
  • Office administration
  • Data entry software
  • Accuracy and precision
  • File management
  • Deadline oriented
  • Data collection and reporting
  • Teamwork
  • Multitasking
  • Data accuracy
  • Organizational skills
  • Attention to detail
  • Self motivation
  • Microsoft office

Certification

  • Certified Occupancy Specialist, Present
  • Certified Property Manager, 09/01/15

Timeline

Restaurant Owner

EastRiver Diner LLC
06.2023 - 07.2024

Data Entry Specialist

Nexrep PPL, LLC
12.2022 - Current

Deposit Operations Processor

Spherion Staffing
10.2013 - 09.2015

Owner

Professional Carpet And Cleaning Service
03.2008 - 04.2024

Community Manager

Apartment Investment Management
03.1998 - 03.2008

Community Manager

Apartment Investment Management
03.1998 - 03.2008

High School Diploma -

Sully Buttes High

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Jodi BrokerAdministration, Owner