Summary
Overview
Work History
Education
Skills
Timeline
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Jodi Chose

Hinckley,MN

Summary

Accomplished, Highly driven, forward-looking, reliable Employee with a stable work history. Currently working in a fast paced pharmacy as a lead technician. I have 12 years of providing exceptional customer service. Well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

20
20
years of professional experience

Work History

Pharmacy Technician

Thrifty White Drug
Sandstone, MN
09.2010 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Retail Store Owner

Hardware Hank
Hinckley, MN
07.2002 - 09.2010
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Hinckley Finlayson Highschool
Hinckley, MN

Skills

  • Medication Documentation
  • Organization and Prioritization
  • Prescription Pricing
  • Bulk Medicine Prepacking
  • Answering and Routing Calls
  • Equipment Cleaning and Maintenance
  • Patient Profile Setup
  • Complex Problem-Solving
  • Critical Thinking
  • Staff Leadership

Timeline

Pharmacy Technician

Thrifty White Drug
09.2010 - Current

Retail Store Owner

Hardware Hank
07.2002 - 09.2010

High School Diploma -

Hinckley Finlayson Highschool

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Jodi Chose