Jodi Cooper
Grand Rapids,MI
Summary
High-achieving Director with demonstrated skills in integrating operational strategies, building partnerships, and improving company financial results. Skillfully manage operational objectives and monitor operational and industry trends to devise innovative solutions. Results-focused and strong people-leader creating a high-performance culture.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director – Special Investigations
Liberty Mutual Global Risk Solutions
01.2021 - Current
- Mitigated risks by implementing innovative strategies resulting in an $80M improvement in two years
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Boosted employee satisfaction and retention through effective communication, change leadership, and connecting the value of our work to business results (+76 eNPS)
Claims Region Manager – Special Investigations
Liberty Mutual Global Retail Markets
01.2013 - 01.2021
- Developed strong regional team post-reorganization through effective recruitment, training, and performance management initiatives.
- Set ambitious yet attainable sales targets for region, motivating team members to strive for excellence while maintaining accountability for results achieved resulting in year-over-year improvement of 45%
Director of Examining & Operations Manager
Liberty Mutual Global Retail Markets
01.2011 - 01.2016
- Managed team of Sr Examiners responsible for oversight of high-exposure claims
- Led cross-functional teams in implementation of business initiatives and Lean Management System
- Michigan Catastrophic Claims Association Claims Committee Chair for Liberty Mutual and Safeco.
Branch Manager
Liberty Mutual Global Retail Markets
01.2008 - 01.2011
- Managed a Michigan branch claims office with teams of No-Fault, Bodily Injury, Quality and Claims Support
- Oversaw daily operations for streamlined efficiency, customer satisfaction, and effective resource allocation.
- Board Director for Liberty Personal Insurance Company – Michigan.
Various Positions
State Farm Insurance
01.1998 - 01.2008
- Sr. Leader Development program - led significant business project involving consolidation, and restructuring of claims support and call center staff (125 employees in 6 locations
- Various positions across P&C claims and operations
Education
Women in Leadership Program – Program Advisor -
Texas A&M University
Organizational Behavior Graduate Certification Program -
Harvard Extension School
Master of Science in Insurance Management -
Boston University
Bachelor of Science in Psychology -
Michigan State University
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Organizational Development
- Legal and Regulatory Compliance
- Budgeting and financial management
Certification
- Chartered Property Casualty Underwriter
- Automobile Claims Law Associate
- Casualty Claims Law Associate
Timeline
Director – Special Investigations
Liberty Mutual Global Risk Solutions
01.2021 - Current
Claims Region Manager – Special Investigations
Liberty Mutual Global Retail Markets
01.2013 - 01.2021
Director of Examining & Operations Manager
Liberty Mutual Global Retail Markets
01.2011 - 01.2016
Branch Manager
Liberty Mutual Global Retail Markets
01.2008 - 01.2011
Various Positions
State Farm Insurance
01.1998 - 01.2008
Women in Leadership Program – Program Advisor -
Texas A&M University
Organizational Behavior Graduate Certification Program -
Harvard Extension School
Master of Science in Insurance Management -
Boston University
Bachelor of Science in Psychology -
Michigan State University
- Chartered Property Casualty Underwriter
- Automobile Claims Law Associate
- Casualty Claims Law Associate
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