Jodi Cronk
Waxhaw,NC
Summary
Adaptable and well-organized administrative professional, reputable for embracing and helping to achieve organizational goals through qualitative performance of all tasks. Engaging, yet highly professional communicator contributing to positive client experiences, impacting customer satisfaction and retention levels. Fast learner of new procedures and policies. Previously supervised and trained staff. Technically skilled in Microsoft Office
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inspection Specialist
Piedmont plumbers
02.2024 - Current
- Coordinate and schedule inspections with builders and county inspectors.
- Schedule locates before and during the home building process
- Established strong relationships with stakeholders through clear communication of inspection findings and recommendations for improvement.
- Increased efficiency by streamlining the inspection process and eliminating redundant tasks.
Scheduling Coordinator
Alpha Omega Construction
02.2022 - 12.2022
- Confirming appointments and arranging delivery
- Keeping stakeholders informed of project timelines and associated deadlines.
- Answering scheduling queries via email and phone.
- Documenting scheduling processes and keeping records.
- Performing other administrative tasks when required.
- Developed and maintained effective communication channels with subcontractors and stakeholders.
- Managed multiple projects simultaneously, ensuring adherence to deadlines and budgets.
Buyer/Pro Shop Manager
Old Providence Racquet Club
12.2019 - 02.2022
- Buyer for all Pro Shop Accessories
- Scheduling Staff time
- Balance Sale at EOD
- Scheduling Court time
- Informing staff on happenings at club
Pro Shop Manager
Providence Country Club
01.2016 - 12.2020
- Customer Service Manager
- Inventory Control/Cost
- Scheduling Staff
Assistant Manager
GoodWill Industries
01.2008 - 12.2016
- Hiring of staff
- Inventory control
- Scheduling Staff
Education
High School Diploma -
Fort Mill High School
01.1984
Skills
- Office Management
- Greeting customers
- Phone communication
- Debt collection
- Payroll
- Communication skills
- 10 key typing
- B2B
- Inside sales
- Typing
- Driving
- Confidential information handling
- Retail buying
- Basic math
- Time management
- Phone reception
- Written communication
- Pet care
- Faxing
- Appointment scheduling
- Guest services
- Clerical experience
- Front Desk
- Conflict management
- SAP
- Inventory management
- Merchandising
- Writing skills
- Supply chain management
- Store management (10 years)
- Upselling
- Vendor relationship building (3 years)
- Mail processing
- Retail math (10 years)
- Management (10 years)
- Plumbing
- Warehouse experience (1 year)
- Oracle
- Customer support
- Customer relationship management
- Multitasking
- Microsoft Word
- Continuous improvement
- Teamwork
- Sage
- Calendar management
- Grocery store
- Handling customer inquiries (5 years)
- Account reconciliation
- File organization
- Active listening
- Planograms
- Customer service
- Bookkeeping
- Photocopying
- Patience (10 years)
- Customer communication
- Ability to follow instructions (10 years)
- Client services
- Banking
- Emergency scheduling (1 year)
- Problem solving (10 years)
- Efficiency
- Order assistance (4 years)
- Windows
- Relationship management
- QuickBooks
- Personal assistant experience (1 year)
- Employee evaluation (10 years)
- Food service
- Microsoft Outlook
- Accounts receivable
- Vendor management
- Food handling
- Account management
- POS
- Administrative tasks
- Schematics
- Providing information to customers (10 years)
- Math (10 years)
- Order entry
- Retail sales
- Complaint handling
- Accounts payable
- Supplier management
- Cash register
- Accounting
- Computer operation
- Employee orientation
- Hospitality
- Fashion retail
- Phone etiquette
- ADP
- Sales (10 years)
- Interpersonal skills (10 years)
- Scanning
- Working with high schoolers
- Cash handling
- Research
- Order fulfillment (2 years)
- Supervising Experience
- Phone answering
- Multi-line phone systems
- Purchasing
- Attention to detail
- Proofreading
- Accounting software (1 year)
- Computer literacy
- Shipping & receiving
- Grammar Experience
- Schedule management
- Office experience
- Invoice processing
- Computer skills
- Interviewing
- Social media management
- Filing
- Individual consumer customer service
- Data collection
- B2B sales
- Stocking
- Procurement (6 years)
- Ordering supplies (5 years)
Certification
- Certified Notary Public April 2023 to Present
- Life & Health Insurance License
Languages
English
Timeline
Inspection Specialist
Piedmont plumbers
02.2024 - Current
Scheduling Coordinator
Alpha Omega Construction
02.2022 - 12.2022
Buyer/Pro Shop Manager
Old Providence Racquet Club
12.2019 - 02.2022
Pro Shop Manager
Providence Country Club
01.2016 - 12.2020
Assistant Manager
GoodWill Industries
01.2008 - 12.2016
High School Diploma -
Fort Mill High School
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