Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jodi Da Silva

Palm Coast,FL

Summary

Results-driven Learning and Development Trainer at TTEC, specializing in adult learning theory and coaching techniques. Successfully developed targeted training programs through performance consulting, leading to significant improvements in learner engagement and knowledge retention. Recognized for exceptional soft skills training that promotes collaboration and enhances team performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Learning and Development Trainer

TTEC
Englewood, CO
07.2021 - Current
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Assisted with onboarding new hires by conducting orientation sessions.
  • Facilitated onsite classroom trainings for employees at all levels of the organization.
  • Conducted training needs analysis to identify gaps in employee skills and knowledge.
  • Updated existing course materials according to changes in technology or industry standards.
  • Developed virtual instructor-led trainings for remote learners.
  • Assessed learners' performance through tests, quizzes, surveys, and other methods.
  • Created and offered additional materials to enhance training.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Provided feedback to participants to help them improve their skills and knowledge.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Maintained records of courses attended by each learner and provided monthly reports on training activities.
  • Monitored progress of learners throughout the program lifecycle.
  • Recommended strategies for improving overall effectiveness of training programs.

Licensed Health Insurance Agent

TTEC
Englewood, CO
07.2021 - Current
  • Processed applications for new policies and renewals.
  • Advised clients on the most suitable insurance products available.
  • Facilitated communication between parties to ensure mutual understanding and agreement.
  • Researched and analyzed customer data to ensure accuracy of coverage information.
  • Educated customers on various health insurance products and services available.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Assisted customers with filing claims, appeals, and other paperwork related to their policies.
  • Provided detailed explanation of policy terms, conditions, and benefits to clients.

Franchise Owner

First Coast Climate Control, LLC
Jacksonville, FL
10.2009 - 06.2018
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set goals for each store based on past performance data and future projections.
  • Analyzed market trends in order to identify opportunities for growth within the franchise network.
  • Responded promptly to customer complaints in order to maintain positive relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Set pricing structures according to market analytics and emerging trends.
  • Delegated work to staff, setting priorities and goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

Associate of Arts - Business Administration And Management

Daytona State College
Daytona Beach Fl
12-2009

Skills

  • Adult learning theory
  • Training delivery
  • Coaching techniques
  • Feedback mechanisms
  • Soft skills training
  • Performance consulting
  • Needs assessment

Certification

  • Health Insurance License
  • Life Insurance License
  • Personal Lines License

Timeline

Learning and Development Trainer

TTEC
07.2021 - Current

Licensed Health Insurance Agent

TTEC
07.2021 - Current

Franchise Owner

First Coast Climate Control, LLC
10.2009 - 06.2018

Associate of Arts - Business Administration And Management

Daytona State College

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Jodi Da Silva