Jodi Dejaynes
Lancaster,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Stay at Home Parent
Self Employed
Lancaster, California
03.2017 - Current
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Budgeting and financial services
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Operations Support Coordinator 2
DeVry University
Palmdale, California
12.2012 - 03.2017
- Established quality control guidelines for all projects related to operations support.
- Assisted with the preparation of annual budgets for the Operations Support team.
- Monitored employee performance, providing feedback as needed to improve productivity.
- Maintained a comprehensive database of customer information and records.
- Conducted regular audits of operational systems to ensure compliance with internal policies and external regulations.
- Assisted in the implementation of new operational processes and procedures.
- Collaborated with other departments to ensure smooth integration of their services into the overall operations process.
- Created detailed reports documenting departmental operations and performance metrics.
- Implemented changes necessary to meet changing business needs or requirements.
Case Specialist
Childcare Resource Center
Palmdale, California
06.2007 - 12.2012
- Reviewed and processed case files for accuracy and completeness.
- Facilitated communication between the client and other involved agencies or organizations.
- Investigated alternative solutions for difficult cases while maintaining confidentiality.
- Developed individualized plans for clients in accordance with their goals.
- Ensured all requirements were met before closing a case according to regulations and policy.
- Advised clients on available resources within the community that could benefit them.
- Researched information related to policies, procedures, laws, as necessary.
- Compiled reports on each case utilizing data collected from assessments, interviews.
- Conducted intakes of new cases to ensure compliance with regulations.
- Monitored progress of cases by obtaining regular updates from clients, providers, and other relevant parties.
- Maintained detailed records of all case activities using appropriate software systems.
- Maintained digital and physical records of files and managed timely updates.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ06-2013
Bachelor of Science - Political Science
California State University - Long Beach
Long Beach, CA06-2007
Skills
- Public Speaking
- Leadership
- Team building
- Data Entry
- Troubleshooting
- Analytical Thinking
Timeline
Stay at Home Parent
Self Employed
03.2017 - Current
Operations Support Coordinator 2
DeVry University
12.2012 - 03.2017
Case Specialist
Childcare Resource Center
06.2007 - 12.2012
MBA - Business Administration
University of Phoenix
Bachelor of Science - Political Science
California State University - Long Beach