Jodi DeSerrano
Plano,TX
Summary
Analytical financial professional with 20+ years of experience in lending, credit evaluation, and compliance oversight. Skilled in monitoring loan performance, assessing risk, and collaborating with cross-functional teams to resolve issues, and ensure regulatory compliance. Proven ability to streamline processes, deliver actionable insights, and build lasting dealer and client relationships. Recognized for driving operational efficiency, portfolio health, and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Sr. Mortgage Loan Originator & Relocation Specialist
Toyota Financial Savings Bank
07.2020 - Current
- Monitored loan pipeline performance, identifying risks and ensuring compliance with lending standards.
- Conducted detailed credit analysis and financial reviews to support sound lending decisions.
- Collaborated with underwriters, appraisers, and relocation coordinators to resolve issues and streamline approvals.
- Delivered consultative guidance to clients navigating relocation and financing, strengthening long-term relationships.
- Mentored loan officers and RBPMs, fostering collaboration and driving team performance.
- Increased efficiency by 15% through process improvements.
- Awarded Kaizen of the Year 2023 (3rd place).
- Earned recognition for outstanding customer service and client satisfaction scores.
Area Sales Manager / Senior Loan Officer
FC Lending Ltd.
03.2016 - 12.2019
- Oversaw a pipeline of 75+ active files, monitoring progress and ensuring compliance.
- Directed office operations, balancing efficiency with accuracy in loan processing.
- Strengthened borrower communication by clearly explaining credit requirements and loan options.
- Mentored 3 processors and 2 junior loan officers, leading to a 20% improvement in loan processing accuracy.
- Increased capture rate from 11% to 33% in six months.
- Achieved 97% customer satisfaction rating.
Senior Mortgage Loan Consultant
Taylor Morrison Home Funding, LLC
08.2016 - 04.2019
- Managed full-cycle loan applications, ensuring compliance from origination through closing.
- Streamlined operations by implementing direct-to-underwriting processes.
- Partnered with builders and sales teams to align financing solutions with customer needs.
- Averaged $3.5M in monthly loan production while maintaining compliance and efficiency.
Private Mortgage Banker
Wells Fargo
08.2014 - 02.2015
- Managed high-net-worth client loan applications, built referral pipelines, and guided applicants through program risks and benefits.
- Expanded referral business and generated new leads through trust-based relationship management.
Sr. Mortgage Consultant
The Lending Partners, LLC.
02.2002 - 08.2014
- Oversaw residential loan pipelines averaging $4.3M per month, supported 60+ real estate agents, and coordinated closings with title companies and underwriters.
- Recognized as Top Producer and Best Mortgage Professional multiple years.
Education
Some College (No Degree) - Banking and Finance
San Jacinto College
LaPorte, TXSkills
- Portfolio & Pipeline Management
- Credit & Risk Analysis
- Financial Documentation Review
- Covenant & Regulatory Compliance
- Data Reporting & Performance Insights
- Client Relationship Management
- Cross-Functional Collaboration
- Process Improvement & Efficiency
Awards And Affiliations
- Kaizen of the Year 2023 – 3rd Place
- D Magazine’s Best Mortgage Professionals (2011–2015)
- Five Star Mortgage Professional (2012–2015)
- Member, National Association of Mortgage Bankers
- Founder & CEO, Alport Syndrome Hope for the Cure Foundation, Inc.
Timeline
Sr. Mortgage Loan Originator & Relocation Specialist
Toyota Financial Savings Bank
07.2020 - Current
Senior Mortgage Loan Consultant
Taylor Morrison Home Funding, LLC
08.2016 - 04.2019
Area Sales Manager / Senior Loan Officer
FC Lending Ltd.
03.2016 - 12.2019
Private Mortgage Banker
Wells Fargo
08.2014 - 02.2015
Sr. Mortgage Consultant
The Lending Partners, LLC.
02.2002 - 08.2014
Some College (No Degree) - Banking and Finance
San Jacinto College