Jodi Dolan

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported staff in assisting community members who showed needs such as: food insecurity, utility assistance, and clothing/hygiene products, special items (pet food), or information on program access
• Used strong interpersonal communication skills to convey information to others.
• Prepared food boxes/ meal prep and serving for Free Community Lunch Program daily
• Represented organization positively and professionally while providing community with much-needed services.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Amplified non-profit reach by managing social media campaigns.
• Helped clients navigate social services system and access needed resources.
• Kept case files updated, accurate and aligned with requirements.

• Supported school-library collaboration initiatives by assisting educators with curriculum-based resource selection.
• Managed interlibrary loan requests between institutions, ensuring timely delivery of materials to requesting patrons
• Participated in professional development opportunities to stay updated about current trends in librarianship/ volunteering, this included an AmeriCorps Summit in Albany, NY as well as CPR and other Wellness trainings.
• Volunteered homework tutoring at the local Salvation Army After School Program
• Implemented my own Children's Programs including Weekly Storytime (engaging young children and parents) and Teen Cheerobics and Monthly Teen Movie Night (both offering Peer Support if needed).
• My AmeriCorps Volunteer position allowed me to attend a Wellness Retreat Weekend for Special Needs Families to provide care for the children of various developmental/physical abilities in a respite setting for their Parents/Caregivers.
• Offered reading recommendations based on patron interests or requests, promoting continued engagement with literature.
• Created visually appealing displays showcasing featured books or highlighting specific genres/themes within the collection.
• Streamlined book circulation process for increased user satisfaction and faster checkouts.
• Organized library materials for easier access, maintaining a clean and welcoming environment for users.
• Provided support during community outreach programs, promoting the value of libraries within the local area.
• Implemented social media marketing strategies to increase awareness of library services and events.
• Offered reading recommendations based on patron interests or requests, promoting continued engagement with literature
• Kept catalog orderly and updated with latest material additions and removals.
• Resolved patrons' complaints tactfully and professionally.
• Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
• Executed setup and breakdown of speakers, cables and computers.

Medication Certified Residence Counselor in a 10 person Intensive Care Facility Private Home Setting

• Ensured compliance with state regulations by maintaining up-to-date records and conducting regular audits of facility operations.
• Conditions of Residents ranged from Traumatic Brain Injury, Cerebral Palsy, Multiple Sclerosis, and SIB (Self Injurious Behavior),+ and varying levels of intellectual/developmental/behavioral abilities.
• Supervised daily routines for a diverse clientele while offering structure and consistency in a supportive environment.
• Advocated for residents when necessary to ensure access to appropriate services and resources, both within the facility and in the community at large.
• Implemented behavior modification strategies when necessary to create a safe living environment for all residents.
• Developed comprehensive treatment plans for residents, addressing their specific needs and goals.
• Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
• Collaborated with multidisciplinary teams to ensure coordinated care for each resident, resulting in overall improved outcomes.
• Provided medication administration and monitoring, ensuring proper adherence to prescribed treatments.
• Built strong rapport with residents through empathetic listening and genuine concern, fostering trust in the therapeutic relationship.
• Organized recreational outings for residents, supporting social connections and enhancing overall quality of life.
• Maintained accurate and timely documentation of resident progress, facilitating communication among team members.
• Managed crises effectively by employing de-escalation techniques and maintaining a calm environment during difficult situations.
• Promoted self-sufficiency among residents by teaching life skills such as budgeting, meal planning, and personal hygiene.