Jodi Donahue
Gallatin,TN
Summary
Compassionate caregiver and have 13 plus years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. With knowledgeable of care documentation practices. While focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. also experienced in in office and at home duties and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and excellent service.
Overview
22
22
years of professional experience
Work History
Family Model Provider
All Heart Health Care Ministries
03.2017 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned homes , ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation for over 5 different diets, and medication reminders
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Built strong relationships with clients for over 15 years to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Front Desk Receptionist
Advance CARE Health
09.2016 - 03.2017
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval on as many as 3 different formats.
- Managed phone calls, printing and mailing off important documents, delivering rent checks and spending checks for individuals.
- Shadowed visits with coordinators in homes
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Routed incoming mail and messages to relevant personnel without delay.
- Relias Training program for 5 years
- Familiar with our individuals and various diagnosis's.
- Medication trained personnel for 5 years +
- Familiar with practical health
- Familiar with 4 or more charting and data building programs for individuals such as: INFO SERVE DD, THERAP, PHS, PATIENT PORTALS and other software platforms
- Familiar with pharmacy protocol and phone orders for on time delivery
Family Model Provider
Advance Care Health
04.2012 - 09.2016
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted to 3 patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported 3 or more individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry for 3 or more individual's completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients and families to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Family Model Provider
MillarRich LLC
06.2011 - 04.2012
- Updated logs and tracking documents accurately and according to schedule requirements.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Recorded status and duties completed in logbooks for management.
Department Manager
Walmart/Sams Club
10.2002 - 02.2011
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Fort Campbell High School
Fort Campbell North, KY12.1987
Skills
- Medical office administration
- Inventory oversight
- HIPAA guidelines
- Front desk operations
- Safety protocols
- Patient scheduling, Appointment management and registering
- Office administration
- Documentation, filing and typing
- Vehicle safety checklist
- BSP first aid CPR AED (first aid CPR AED)
- Licensed to Administer medications
Timeline
Family Model Provider
All Heart Health Care Ministries
03.2017 - Current
Front Desk Receptionist
Advance CARE Health
09.2016 - 03.2017
Family Model Provider
Advance Care Health
04.2012 - 09.2016
Family Model Provider
MillarRich LLC
06.2011 - 04.2012
Department Manager
Walmart/Sams Club
10.2002 - 02.2011
High School Diploma -
Fort Campbell High School
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