Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jodi Dovel

Kansas City,Mo.

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Assistant

GLADSTONE URGENT CARE
10.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.

Office Manager, MRI Technician, Laser Technician, PMAC, PRAC

FAMILY FOOT DOCS
01.2007 - Current
  • Designed, implemented and managed office manuals, assisted with the EMR system
  • Primary Trainer of new employees and implementing new processes as well as procedures
  • Recruitment of new employees and employment verification


  • Insurance verification, Surgical Scheduling, patient scheduling of appointments, sending correspondences
  • Strong phone etiquette with multiphone line systems.
  • Able to multitask multiple exam rooms, multiple physicians to keep patient’s wait time down


  • MRI accreditation as well as reaccreditation
  • OSHA, HIPAA, and SDS training, Physicians Reappointment
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development

Owner/Operator

Trails Inn Café
07.2004 - 11.2006
  • Created standard menu, daily specials, job duties, and worked all aspects of the Café
  • Developed marketing for specials to increase sales.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior service and product to customers.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Verified contents of inventory loads against Bills of Lading.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Associates of the Arts -

Maple Woods Community College
Kansas City, MO

Missouri Western State University
Saint Joseph, MO

Associates of Applied Sciences - Physical Therapy Assistant

Sanford Brown College
North Kansas City, MO
08.2000

Skills

  • EMR software: Traknet, Medinotes, Lytec, Casetabs, Novarad, PACS
  • Medical Terminology, Typing 65-72 WPM
  • Maintaining a sense of calm during high stress situations
  • Develop and Organize neighborhood community activities
  • Microsoft Office software
  • Medical Office Administration
  • Patient-Focused Care
  • Data Entry
  • Patient Flow Management
  • Procedure Assistance
  • Inventory Management
  • Payment Collection
  • Medical Terminology
  • Medical Billing
  • HIPAA Compliance
  • Patient Scheduling
  • Emergency Procedures Understanding
  • Compassionate
  • Professional Bedside Manner
  • Diagnostic Equipment Expertise
  • Therapeutic Procedures
  • Patient Assessments
  • Medical Records Management
  • Orthopedic Splints
  • Laboratory Maintenance
  • Reliable Team Player
  • Companionship and Emotional Support
  • Electronic Medical Records
  • Needs Assessments
  • Prioritizing Stat Orders
  • Complex Problem-Solving
  • Valid Missouri Driver's License
  • Account Management
  • EMR / EHR
  • Sterile Technique
  • Reliable Transportation
  • Dementia and Alzheimer's Knowledge
  • First Aid
  • Medical Procedures
  • Simple Dressings
  • Case Management
  • Customer Relationship Management (CRM)
  • Diagnostic Procedures
  • Vital Sign Monitoring
  • Equipment Sterilization
  • Patient Relations
  • Direct Patient Care
  • Specimens Collection and Processing
  • Inventory and Supply Management
  • Trustworthy Companion
  • Customer Service
  • Monitoring Patient Progress
  • Patient Management
  • Adaptable
  • Compassionate Caregiver
  • Medical Terminology Knowledge
  • CPR
  • ICD10 Coding
  • Family Education
  • Sterilization Techniques
  • Medical Office Management
  • Telephone Etiquette
  • Medical Transcription
  • Healthcare Software Proficiency
  • Microsoft Office Suite
  • Computer Literacy
  • Medical Terminology Proficiency
  • Appointment Setting

Certification

  • 2004 Food Handlers Manager Certification
  • 2011 Podiatry Medical Assistant Certification
  • 2012 Podiatry Billing Assistant Certification
  • 2012 Cutera Laser Certification
  • 2013 Podiatry Radiology Assistant Certification
  • 2015 Limited Field MRI Certification
  • 2019 CPR certified as Healthcare Provider

References

  • Thomas C. Hewitt, DPM, Family Foot Docs
  • Justice Morris, MA, Family Foot Docs
  • Ila Glass, Receptionist, Gladstone Urgent Care
  • Dixi Manroe, NPH, Gladstone Urgent Care

Timeline

Medical Assistant

GLADSTONE URGENT CARE
10.2022 - Current

Office Manager, MRI Technician, Laser Technician, PMAC, PRAC

FAMILY FOOT DOCS
01.2007 - Current

Owner/Operator

Trails Inn Café
07.2004 - 11.2006

Associates of the Arts -

Maple Woods Community College

Missouri Western State University

Associates of Applied Sciences - Physical Therapy Assistant

Sanford Brown College

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Jodi Dovel