JODI DOWNING
Grain Valley,MO
Summary
Driven and strategic former Owner/Operator of House Cleaning Services, I leveraged operations management and relationship management skills to significantly enhance productivity and foster client relationships. Achieved notable revenue growth by implementing innovative business strategies and negotiating effectively, demonstrating a keen ability to exceed financial goals while maintaining a commitment to customer satisfaction.
Overview
30
30
years of professional experience
Work History
Owner/Operator
House Cleaning Services
12.1994 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Researched target market to discover customer needs and analyze competitor trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Longview Community College
Lee's Summit, MO05.1988
Skills
- Operations Oversight
- Operations Management
- Budget Development
- Financial Planning
- Strategic Planning
- Relationship Management
- Negotiation
Timeline
Owner/Operator
House Cleaning Services
12.1994 - Current
Associate of Applied Science - Administrative Assistance And Secretarial Science
Longview Community College
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