Jodi Doyle
Willis,MI
Summary
Seasoned Shop Owner with background in managing daily operations, staff supervision, and inventory control. Known for strong leadership skills coupled with ability to develop and implement effective sales strategies. Demonstrated success in fostering positive customer relationships resulting in increased customer satisfaction and loyalty. Exceptional problem-solving abilities that drive business performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shop Owner
Online Retailer
01.2013 - Current
- Created shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
- Assist with product development to create new items for the store.
- Manage customer inquiries via email and phone calls related to product availability and shipping information.
- Provide excellent customer service to ensure customer satisfaction. My shop currently holds a 5-star rating, with a total of 3,715 sales and 779 reviews.
- In order to promote the shop's items directly to consumers, I am an annual vendor at Detroit's Eastern Market, and I partner with multiple consignment shops for in-store purchasing.
- Processed payments, calculated taxes, and prepared invoices for customers, as well as handled customer inquiries, complaints, and returns professionally.
Business Owner
Tropical Tan of Taylor
Taylor, MI
03.2019 - 05.2024
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Created marketing strategies and service packages to increase clientele and expand the business.
- Managed staff by recruiting, training, and coaching employees, conducting regular staff meetings to discuss performance goals.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
LKQ
Belleville, MI
02.2018 - 03.2019
- Answered an average of 170 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Excelled in high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
School Bus Driver - CDL Class B
Wayne Westland School District
Wayne, Michigan
08.2010 - 11.2012
- Transported K-12 grade students to school in a timely manner while keeping the assigned route schedule.
- Ensured safety of students by following all traffic laws and regulations.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Performed pre-trip inspections of the bus according to established procedures.
- Reported student behavior incidents promptly to the appropriate personnel.
Bar Manager
The Village Bar & Grill
Wayne, MI
11.2003 - 03.2010
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Skills
- Customer service background
- Inbound and Outbound Calling
- Sales expertise
- Service Upselling
- Problem-solving abilities
- Business Management
- Staff Management
Certification
- School Bus Endorsement for CDL – Michigan.
- Passenger Endorsement for CDL – Michigan.
References
References available upon request.
Timeline
Business Owner
Tropical Tan of Taylor
03.2019 - 05.2024
Customer Service Representative
LKQ
02.2018 - 03.2019
Shop Owner
Online Retailer
01.2013 - Current
School Bus Driver - CDL Class B
Wayne Westland School District
08.2010 - 11.2012
Bar Manager
The Village Bar & Grill
11.2003 - 03.2010
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