Jodi Eno
Palmer,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detail oriented with the expertise to meet and exceed service standards and high expectations. Skilled in problem solving, training and developing customer facing team members and promoting brand loyalty.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Subway
08.2009 - Current
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining health department safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules, track employee hours, record payroll data and appraise staff performance
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift and cash out operations
- Coordinating daily front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Interviewing/recruiting new employees
- Interacting with guests to get feedback on product quality and service levels.
Owner/Direct Sales
Athenas Home Novelties
03.2003 - Current
- Presented training programs to National Company with audience of 500+
- Educate and entertain guests on the importance of self-care and women’s health issues
- Work collaboratively with team of 10+
- Maintain financial records as business owner
- Promote business on social media and seek out prospective costumers
- Traveling to bring customers a personalized experience and demonstrate product features to costumers
- Prepare all quotes for prices and recommend strategies to increase revenue of all direct services through appropriate sales and prepare documents for all sales orders.
Office Manger Service Department
Manny's TV & Appliance
Wilbraham, MA
08.1998 - 10.2008
- Developed and implemented office policies and procedures.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
Skills
- Price Strategy
- Project Management
- Public Speaking
- Public Relations
- Event Planning
- Content Marketing
- Trade Shows
- Operating Budgets
- Budget Forecast
- Digital Marketing
- Sales Presentations
- Social Media Marketing
- New Business Development
- Marketing Strategy
- Sales Operations
- Team Building
- Proficient in Zippy Yum
- Customer Engagement
- Complaint resolution
- Conflict resolution techniques
- Supervisory skills
- Proven sales record
- Employee Retention
- Customer-Oriented
- Customer service best practices
- Customer Service
- Office Management
- Data Entry
- Administrative Support
- Organizational Skills
- Training and coaching
- Customer Relations
- Clerical Support
- Credit and collections
- Office Administration
- Conflict Management
- Relationship Building
Training
- Serve Safe certification
- Extensive Sales Training and Team Building
Timeline
Restaurant Manager
Subway
08.2009 - Current
Owner/Direct Sales
Athenas Home Novelties
03.2003 - Current
Office Manger Service Department
Manny's TV & Appliance
08.1998 - 10.2008