Jodi Estestine
Loganville
Summary
Experienced in customer service, driven to ensure customer satisfaction and contribute to company success. Skilled in managing high volumes of inbound calls with a proven track record of maintaining positive customer relationships. Expertise includes, goal oriented problem solver, complemented by exceptional active listening and multitasking abilities. Works extremely well with others and is excellent at getting the job done.
Overview
5
5
years of professional experience
Work History
Process Associate
Amazon
09.2023 - 09.2024
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Improved client satisfaction with timely and accurate processing of requests and inquiries.
Customer Service Representative
Arise
11.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Security Officer
Marksman Security
10.2022 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Warehouse Associate
Encompass warhouse
06.2022 - 10.2022
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
Customer Service Representative
Homedepot Call Center
06.2021 - 05.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Organized client contracts, records and reports to strengthen traceability.
Receptionist
New York City Police Department 75th precinct
08.2019 - 11.2020
- Answered and directed incoming calls using multi-line telephone system.
- Accurately, quickly and courteously receives incoming nonemergency telephone calls and extract the maximum amount of essential information in a minimum amount of time
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, and organizing documents
Education
High School Diploma -
Tilden Highschool
Brooklyn, NY05.2020
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- De-escalation Techniques
- Creative Problem Solving
- Multitasking and Prioritization
Education and Training
other
Timeline
Process Associate
Amazon
09.2023 - 09.2024
Security Officer
Marksman Security
10.2022 - 09.2023
Warehouse Associate
Encompass warhouse
06.2022 - 10.2022
Customer Service Representative
Homedepot Call Center
06.2021 - 05.2022
Customer Service Representative
Arise
11.2020 - 01.2021
Receptionist
New York City Police Department 75th precinct
08.2019 - 11.2020
High School Diploma -
Tilden Highschool
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