Jodi Faccadio
Brooksville
Summary
Self-motivated professional with expertise in document management systems, professional communication, organizational skills and creative thinking to foster problem solving. Exceptionally driven, computer savvy, adaptable, detail oriented, accountable, dependable and committed to success. Proven track record of exceeding closing goals and customer retention through integrity, empathy, compassion and exceptional listening skills.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Safelite Solutions
02.2025 - Current
- Customer Service Representative
- Call Center Environment, processing claims and scheduling appointments for glass repair
Insurance Agent
Sawchuk Insurance
Spring Hill
03.2023 - 05.2024
- Respond to high volume of customer, lender or insurer requests, process policy endorsements, send COI's, process payments, update client management system (EZ Agent), review and explain policies/coverages to clients, quote thru Applied Rater and bind auto, renters and homeowners policies. Excellent with customer rention.
Senior Loan Processor
The Mortgage Firm - Mount Dora
Remote
02.2021 - 11.2022
- Process FHA, Conventional, VA and USDA loans.
- Encompass
- Review Loan applications for discrepancies or omissions, review and calculate income, review assets and credit documents, analyze and determine if loan is structured properly.
- Run AUS to ensure all documents are complete and meet agency guidelines, company overlays and investor guidelines.
- Monitor files for compliance issues, such as excessive fees and TRID requirements.
- Monitor rate locks and COC requirements if changes made during the process.
- Maintain constant communication between realtors. borrowers, title agencies and underwriting to ensure that deadlines are met and the process moves swiftly.
- Complete additional documents as required after underwriting review.
- Maintain contact with title companies for an on time and smooth closing process.
- Work with post-closing department if any issues arise prior to purchase of loan.
Senior Loan Processor
Lender Express Mortgage
Gilbert
07.2020 - 02.2021
- Loan processor for mortgage broker
- Utilized Calyx Point for agency CRM
- Successfully self-taught in one week process of working with new LOS system as well as various additional lender systems (Cardinal Financial, UWM, Homepoint, Sunwest, Carrington and AFR)
Loan Officer Assistant
Carrington Mortgage
Remote
11.2019 - 06.2020
- Worked with LO to prepare files to move to processing
Loan Officer
Academy Mortgage
Chandler
08.2019 - 10.2019
- Loan Officer
Loan Officer
Arizona Seller Financing
Scottsdale
05.2019 - 07.2019
- Loan Officer
Loan Officer
American Pacific Mortgage Corporation
Gilbert
03.2019 - 05.2019
- Loan Officer
Loan Processor
Carrington Mortgage
Remote
02.2016 - 03.2019
- Loan Processor
- Started on site in Tennessee and became remote when moved to AZ in 2017
Dispatcher/Administrator
Spec Personnel
Smyrna
11.2014 - 01.2016
- Temporary Positions
OTR Driver
Quest Global
Cartersville
03.2011 - 06.2014
- Over the road truck driver
Owner
Aristocrat Painting and Trim
Parrish
08.1994 - 10.2008
- Owner of a painting and trim company specializing in new construction
- Solicit, bid and obtain new contracts
- Awarded best contractor for John Weiland Home 2006 - 2008
- Secure new business, maintain existing relationships, prepared bids, recruited and hired new employees, scheduling of 40 employees to ensure all deadlines were met with accuracy, detail and highest level of quality, processed payroll, prepared taxes, handled accounts receivables and payables
Education
High School Diploma -
Washington College
Chestertown MDSkills
- Encompass and loan processing
- Microsoft Office proficiency
- Customer service excellence
- Communication skills
- Problem solving strategies
- Time management techniques
- Attention to detail
- Call center operations
- CRM software expertise
- Active listening abilities
- Document management systems
- Regulatory compliance knowledge
- Relationship building skills
- Effective communication practices
- Data entry accuracy
- Team collaboration
Timeline
Customer Service Representative
Safelite Solutions
02.2025 - Current
Insurance Agent
Sawchuk Insurance
03.2023 - 05.2024
Senior Loan Processor
The Mortgage Firm - Mount Dora
02.2021 - 11.2022
Senior Loan Processor
Lender Express Mortgage
07.2020 - 02.2021
Loan Officer Assistant
Carrington Mortgage
11.2019 - 06.2020
Loan Officer
Academy Mortgage
08.2019 - 10.2019
Loan Officer
Arizona Seller Financing
05.2019 - 07.2019
Loan Officer
American Pacific Mortgage Corporation
03.2019 - 05.2019
Loan Processor
Carrington Mortgage
02.2016 - 03.2019
Dispatcher/Administrator
Spec Personnel
11.2014 - 01.2016
OTR Driver
Quest Global
03.2011 - 06.2014
Owner
Aristocrat Painting and Trim
08.1994 - 10.2008
High School Diploma -
Washington College
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