Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Foose

Summary

Hands-on Regional Operations Manager with strong budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential and customer satisfaction. Knowledge of budgeting, succession planning and performance management.

Overview

37
37
years of professional experience

Work History

Area Manager of Operations /Restaurant Consultant

Rockwell's Cafe, Bar & Bakery
11.2023 - Current
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
  • Improved employee productivity through effective training programs and performance evaluations.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Managing Partner

Glasspar
09.2020 - 11.2023
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Optimized resource allocation, reducing operational costs while maintaining service quality standards.
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
  • Managed restaurant scheduling, foodservice and customer service.
  • Scheduled 30 restaurant workers daily and filled in for shifts.

General Managing Partner

Chart House
03.2017 - 03.2020
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Optimized resource allocation, reducing operational costs while maintaining service quality standards.
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
  • Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Overall aspects of the restaurant, inventor, hiring, training, scheduling, ordering and all financials.

Regional Director of Operations

Lone Star Steakhouse
02.2014 - 03.2017
  • Regional Director of Operations for Lona Star Steakhouse
  • Responsible for leadership within region of 32 units, Maintained communication with General Managers on quality of their operations
  • Measured and provide counsel on improving operational performance
  • Supported and advised the General Manager on MIT Training Managers
  • Development and provided direction to improve the pace of team and individual development
  • Executed regular on-site of BER, Service and Quality standards with the General Manager and Management team to ensure guest satisfaction
  • Supervised regular management performance evaluation to ensure development of all managers
  • Responsible for the selection and on-boarding of new MIT's monitoring their training progress and assisting with their graduation to their home restaurant
  • Acted as a liaison between the field (Team Members / Guests) the Home Office and any other appropriate support department
  • Organized personal/Professional TLFG's and seminars for management development and ongoing education
  • Budget and profit responsibility and ensured cost control
  • Responsible for developing local store marketing strategies for all area restaurants
  • Direct report – 5 Area Directors and 6 General Managers
  • Reported directly into the owner.

Area Director of Operations

Lone Star Steakhouse
01.2011 - 01.2014
  • Area Director of Operations for Lone Star Steak House
  • Leadership has resulted in record-setting profitability and dining excellence
  • Leading 12 restaurants team in a four states region Alaska, Arizona, California and Colorado
  • Our team has advanced sales through attention to detail on service, training, promotions and social media
  • An effective, results oriented business leader with a solid operations background in owner of a landmark sports Bar in Santa Barbara
  • A dedicated professional skilled and knowledgeable in business seeking to contribute to the growth of an organization.

Executive General Manager

Lone Star Steakhouse
01.2011 - 01.2014
  • Elevated gross sales of Tustin property 27% in first year as general manager
  • Perfected staffing, scheduling, teambuilding, training, and supervision
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Redesigned menus and dining room; renegotiated terms with vendors/suppliers; halted rampant waste; and unified front-and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability
  • Managed reports, labor schedules and projected sales expectations
  • Achieved record profitability of restaurant for the past four years
  • Profit & growth strategies budgets, inventory control, profit and loss, invoicing
  • Directed all daily opening and closing operations of restaurant
  • Leading the Orange County area restaurant management teams with focus on guest satisfaction
  • Managing/leading activities of each staff
  • Proactively executing flawless customer satisfaction
  • Financial Analysis of profit and loss with executing cost controls in the restaurants
  • Developing restaurant management teams
  • Finding training opportunities through daily activities
  • Inspiring the staff to look at job responsibilities through the guest perspective
  • Multi-unit experience in a high-volume upscale dining environment
  • Proactive guest issue prevention/guest relations skills
  • Creative and resourceful restaurant level marketing skills
  • Great recruiting skills
  • Knowledge of restaurant POS system management operations
  • Superb P&L analysis skills.

Owner

O'Malley's Sports Bar
08.1987 - 03.2011
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Education

Business - Majored in Business And Photojournalism

University of California Santa Barbara
Santa Barbara, California
01.1986

Associates Degree - Business Management

Santa Barbara City College
Santa Barbara, California
09.1984

Skills

  • Operational Efficiency
  • Workforce Planning
  • Excellent interpersonal skills
  • Knowledge of performance tracking
  • Team Leadership
  • Customer Relations
  • Staff training/development
  • Inventory Control

Timeline

Area Manager of Operations /Restaurant Consultant

Rockwell's Cafe, Bar & Bakery
11.2023 - Current

General Managing Partner

Glasspar
09.2020 - 11.2023

General Managing Partner

Chart House
03.2017 - 03.2020

Regional Director of Operations

Lone Star Steakhouse
02.2014 - 03.2017

Area Director of Operations

Lone Star Steakhouse
01.2011 - 01.2014

Executive General Manager

Lone Star Steakhouse
01.2011 - 01.2014

Owner

O'Malley's Sports Bar
08.1987 - 03.2011

Business - Majored in Business And Photojournalism

University of California Santa Barbara

Associates Degree - Business Management

Santa Barbara City College

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Jodi Foose