Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Jodi Ford

Middletown,IL

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Old Joe's Inc
06.2023 - Current


  • Supported daily management tasks, ensuring smooth workflow and communication.
  • Collaborated with team members to identify process improvement opportunities.
  • Provided training and onboarding support for new staff members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.


Parts Specialist

Hall's Harley Davidson
11.2021 - 12.2022
  • Managed inventory levels to ensure optimal stock availability for customer orders.
  • Assisted customers in selecting appropriate parts, enhancing overall satisfaction and retention.
  • Processed incoming shipments, verifying accuracy and condition of parts received.
  • Utilized inventory management software to track part availability and reorder processes.
  • Developed relationships with customers, providing tailored solutions for their specific parts needs.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.

Manager

Oreilly Auto Pats
06.2019 - 08.2022
  • Assisted in developing operational plans to enhance team efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Certificate of Technical Studies - Certified Medical Assistant

Midwest Technical Institute
IL
05-2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Policy implementation
  • Sales management
  • Inventory management
  • Attention to detail

Certification

Class B CDL

Food Manager Certification

Basset Certification

Timeline

Manager

Old Joe's Inc
06.2023 - Current

Parts Specialist

Hall's Harley Davidson
11.2021 - 12.2022

Manager

Oreilly Auto Pats
06.2019 - 08.2022

Certificate of Technical Studies - Certified Medical Assistant

Midwest Technical Institute

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