Jodi Ford
Middletown,IL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Old Joe's Inc
06.2023 - Current
- Supported daily management tasks, ensuring smooth workflow and communication.
- Collaborated with team members to identify process improvement opportunities.
- Provided training and onboarding support for new staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Parts Specialist
Hall's Harley Davidson
11.2021 - 12.2022
- Managed inventory levels to ensure optimal stock availability for customer orders.
- Assisted customers in selecting appropriate parts, enhancing overall satisfaction and retention.
- Processed incoming shipments, verifying accuracy and condition of parts received.
- Utilized inventory management software to track part availability and reorder processes.
- Developed relationships with customers, providing tailored solutions for their specific parts needs.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Manager
Oreilly Auto Pats
06.2019 - 08.2022
- Assisted in developing operational plans to enhance team efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Certificate of Technical Studies - Certified Medical Assistant
Midwest Technical Institute
IL05-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Policy implementation
- Sales management
- Inventory management
- Attention to detail
Certification
Class B CDL
Food Manager Certification
Basset Certification
Timeline
Manager
Old Joe's Inc
06.2023 - Current
Parts Specialist
Hall's Harley Davidson
11.2021 - 12.2022
Manager
Oreilly Auto Pats
06.2019 - 08.2022
Certificate of Technical Studies - Certified Medical Assistant
Midwest Technical Institute