Jodi Freeman
Ham Lake,MN
Summary
Efficient Referral Coordinator with 10 + years of increasing responsibility in healthcare industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career.
Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Referral Coordinator
North Memorial Health
09.1996 - Current
- Scheduled appointments with specialists on behalf of patients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Worked to keep providers & Team members informed of organizational changes/updates with regards to referral processes.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Billing Specialist
North Memorial Health
09.1996 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
Education
Blaine High School
BlaineTimeline
Referral Coordinator
North Memorial Health
09.1996 - Current
Billing Specialist
North Memorial Health
09.1996 - Current
Blaine High School
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