Jodi French
Grafton
Summary
Opportunity to apply my 25+ years of small business management, communication skills & customer relations in a position where I can grow with a company.
Experienced with team leadership and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
25
25
years of professional experience
Work History
Operations Manager
Ace Handyman Services
06.2021 - Current
- Oversaw daily operations, ensuring quality service and customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed project schedules, coordinating with clients to meet deadlines effectively.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and mentored staff on best practices for operational excellence and safety standards.
Billing & Payroll Specialist
PDL Drivers, Inc
08.2019 - 06.2021
- Compose payroll for all 3 branches of company
- Compose all billing, payable & receivable
- Responsible for daily deposits
- Ensure all new employees are entered into data base
- In charge of hiring & termination paper work
- Assist in ensuring administrative corporate office and branch locations are running efficiently
Owner
KMJ Painting, Inc
02.2012 - 08.2019
- Own and operate small successful painting business
- Coordinate projects for in and out of state job sites
- Multi job scheduling
- Plan organize transportation and overnight stays
- Communicating with other Trades and setting expectations regarding scope of work
- Supervising all jobs, start to finish
- Managed record - keeping process
- Responsible for all payroll, accounts payable, accounts receivable & collections
Manager/Foreman
B & J Painting, Inc
01.2001 - 02.2012
- Promoted to this position after three years as Painter
- Responsible for management of all company projects within small family operated painting business
- Hire, train & schedule all employees
- Maintain relationships with all on-site construction crews & project managers
- Develop relationships with potential clients & retain existing partnerships
- Compose all payroll, billing, accounts payable & accounts receivable
Education
High school diploma -
Associate of Arts - Cosmetology
Erik of Norway
Milwaukee, WISkills
- Office Experience
- Customer Service
- Employee onboarding
- Recruiting and interviewing
- Attention to detail
- Multitasking
- Team leadership
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Operations management
- Project management
- Customer relationship management (CRM)
Timeline
Operations Manager
Ace Handyman Services
06.2021 - Current
Billing & Payroll Specialist
PDL Drivers, Inc
08.2019 - 06.2021
Owner
KMJ Painting, Inc
02.2012 - 08.2019
Manager/Foreman
B & J Painting, Inc
01.2001 - 02.2012
High school diploma -
Associate of Arts - Cosmetology
Erik of Norway
Personal
- Great communication skills
- Fast learner, dependable, detail oriented, great organizational skills, responsible & trustworthy
- Proficient in Microsoft Outlook, Word & Excel, Quickbooks, Service Titan, Dispatch and Paycor.