Jodi Fulmer
Winamac,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure full time position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
11.2022 - 02.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered customer telephone calls promptly and appropriately handled needs.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Housekeeping Assistant
Indiana Beach
08.2022 - 10.2022
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Kitchen Assistant
Jimmy O’s
08.2021 - 04.2022
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Transported food items from storage areas to kitchen for prepping.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Assisted servers by providing glassware and utensils to guests.
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Learned other teammates' work tasks to train as backup.
Account Administrator
Fix-it-Fox, Llc
04.2021 - 07.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Input financial data and produced reports using [Software].
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Education
No Degree - Medical Assisting/Criminal Justice
Kaplan College - Phoenix
Phoenix, AZHigh School Diploma -
Logansport Community High School
Logansport, IN05.2002
Skills
- Sales Expertise
- Office Management
- Transportation Information
- Verifying Reservations
- Guest Services
- Supply Replenishment
- Guest Satisfaction
- Safety and Security Procedures
- Credit and Cash Payments
- Problem-Solving Skills
- Room Assignments
- Personable Demeanor
- Cash Handling
- Time Management
- Hospitality Service
- Posting Charges
- Records Preparation
- Payment Oversight
- Word Processing
- Transaction Processing
- Product and Service Sales
- Customer Service
- File Management
- Written and Oral Communications
- Conflict Management
- Conflict and Issue Documentation
- Effective Planning
- Social Perceptiveness
- Checking Guests In and Out
- Listening Skills
- Creative Solutions
- Professional Relationships
- POS Systems
- Special Reservations
- Running Backups
- Compute Bills
- Hotel Reservations
- Operational Efficiency
- HIPAA Guidelines
- Telephone Reservations
- Security Protocols
- Business Correspondence
- Office Supplies and Inventory
- Manage Research
- Two-Way Radio Operation
- Check in and Checkout Procedures
- Rewards Programs
- Guest Inquiries
- Constructive Feedback
- Service Quality
- Serve Guests
- Bookkeeping
- Marketing
- Registration
- Reporting Capabilities
- Performance Strategies
- Dining and Amenity Recommendations
- Revenue Reviews
- Availability Record Keeping
- Message Delivery
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only thing I regret about my past is the length of it. If I had to live my life again, I’d make the same mistakes, only sooner.
Tallulah Bankhead
Timeline
Front Desk Agent
Holiday Inn Express Hotel
11.2022 - 02.2023
Housekeeping Assistant
Indiana Beach
08.2022 - 10.2022
Kitchen Assistant
Jimmy O’s
08.2021 - 04.2022
Account Administrator
Fix-it-Fox, Llc
04.2021 - 07.2021
No Degree - Medical Assisting/Criminal Justice
Kaplan College - Phoenix
High School Diploma -
Logansport Community High School