Open To Work
Jodi Ginsberg
Phoenix,USA
Work Preference
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer concerns. Seeking to leverage skills and knowledge to contribute to team success.
Diligent customer service manager with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Event Lab
12.2024 - 02.2026
- Led customer service team, enhancing response times and service quality.
- Developed training programs for staff, improving product knowledge and customer interactions.
- Implemented feedback systems to identify service gaps and drive improvement .
- Oversaw conflict resolution processes, ensuring positive outcomes for customers and the organization.
- Coordinated with marketing teams to align customer engagement strategies with event promotions.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined communication processes between departments, increasing operational efficiency.
- Analyzed customer feedback data to inform strategic decision-making and enhance satisfaction levels.
Digital Marketing Onboarding Specialist
Sinclair Broadcasting
04.2018 - 10.2023
- Consult daily with new clients across the U.S. on the SBGTV web network to help small to medium businesses differentiate their brand and drive interest from local consumers by establishing a presence on social media, local news stations and mobile applications.
- Schedule and onboard new clients to get them familiar with the SBGTV platform, and go over strategies to increase visibility, to increase traction on various platforms for marketing campaign optimization.
- Developed and executed creative digital marketing strategies to increase brand awareness, and drive website traffic.
- Follow up with clients to review analytics and make changes as needed every 30 days to analyze campaign data, optimize ad spend, and maximize return on investment.
- Responsible for updating dashboard the status pipeline daily for sales team.
- Hold weekly sales team meetings to review KPI and pipeline status with the team to achieve growth and hit sales targets.
Sales Coordinator/CSR
QA Group
05.2016 - 02.2018
- Tracked work orders from initial placement through delivery, utilizing internal software systems.
- Provided technical assistance to customers in order to resolve issues promptly.
- Responsible for resolving customer concerns in a timely manner, while maintaining strong customer relationships.
- Accurately screen and set up appointments with potential clients.
- Set Up, Go.To Meetings For Web Consulting.
- Communicate in a friendly, professional manner with clients and consultants.
- Track and verify appointments to ensure all information is accurate for consultants.
- Review and update assigned accounts to ensure accuracy.
Scheduling Coordinator
Reed Hein
11.2015 - 04.2016
Skills
- Customer relationship management (CRM)
- Customer engagement
- CRM management
- Customer service
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Customer relations
- Call center experience
- Adaptability and flexibility
- Team collaboration
- Complaint handling
- Problem resolution
- Schedule coordination
- Strong work ethic
- Microsoft Office Suite
- Client relations
- Meeting scheduling
- Calendar management
- Digital marketing management
- Google analytics setup
- Collaborative teamwork
- Campaign development
- Performance evaluation
- Salesforce CRM
- Google analytics
- KPI management
Work Preference
Job Search Status
Open to workDesired Job Title
Customer Service ManagerDigital Marketing Onboarding SpecialistSales Coordinator/CSRScheduling CoordinatorSalary Range
$45000/yr - $200000/yrPersonal Information
Title: Customer Service Representative
Timeline
Customer Service Manager
Event Lab
12.2024 - 02.2026
Digital Marketing Onboarding Specialist
Sinclair Broadcasting
04.2018 - 10.2023
Sales Coordinator/CSR
QA Group
05.2016 - 02.2018
Scheduling Coordinator
Reed Hein
11.2015 - 04.2016