Jodi Heath
Greenfield,MA
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains great attendance.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer needs and team work. Motivated to learn, grow and excel. Experienced with supervising. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Machine Operator
Yankee Candle
Whately, MA
08.2020 - Current
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Maintained equipment performance by lubricating and cleaning components.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Machine Operator
Lightlife Foods
Turners Falls, MA
10.2019 - 08.2020
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Special Services Associate
Home Depot
Greenfield, MA
10.2018 - 10.2019
- Operated cash register and assisted co-workers with complex transactions such as online orders and returns.
- Placed special merchandise orders for customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front End Supervisor
Stop & Shop
Greenfield, MA
04.2017 - 11.2018
- Balanced cash registers after closing and before opening shifts.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisted with cashing customers out via check out lines and service desk.
Education
GED -
The Literacy Project
Greenfield, MA06.2003
Skills
- Punctual and dependable
- Motivated team player
- Strong interpersonal skills
- Quick learner
- Active listening skills
- Exceptional time management skills
- People oriented
- Flexible
- Detail oriented
- Positive and friendly
Timeline
Machine Operator
Yankee Candle
08.2020 - Current
Machine Operator
Lightlife Foods
10.2019 - 08.2020
Special Services Associate
Home Depot
10.2018 - 10.2019
Front End Supervisor
Stop & Shop
04.2017 - 11.2018
GED -
The Literacy Project