Jodi Hendrix
Stanley,NC
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Gaston Eye Associates
Dallas , NC
2007.09 - Current
- Make appointments according to provider availability.
- Check in patients upon arrive
- Get insurance benefits for patients appointment
- Maintained a clean and organized reception area.
- Sorted and distributed incoming mail daily.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering patient questions and addressing concerns.
- Inputted patient demographic data into electronic health record system.
- Reviewed patient accounts for accuracy on a regular basis.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Check patients out after appointment
- Take payments according to insurance benefits
- Ordering supplies for patient and office
- Coordinated with other healthcare professionals to ensure that all necessary treatments were being provided in a timely manner.
- Communicated effectively with optometrists regarding patient needs or concerns.
- Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Explained how to properly insert, remove and care for contact lenses.
- Provided assistance with fitting frames for eyeglasses or contacts lenses.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Education
Office Systems Technology -
Davidson County Community College
Thomasville, NC2000-06
Skills
- Appointment confirmation
- Reception Management
- Appointment Scheduling
- Payment Collection
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Insurance company knowledgeable
- Patient Education
- Team Leadership
- Insurance Billing
- Patient Registration
- Money Handling
- Payment Processing
- Caring and Empathetic
- Communicating to Patients and Families
- Gathering Information from Patients
Timeline
Patient Service Representative
Gaston Eye Associates
2007.09 - Current
Office Systems Technology -
Davidson County Community College
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