Driven Educational Director with expertise in strategic planning and team leadership, focused on enhancing departmental performance and student outcomes. Achieved significant organizational growth by developing efficient operational strategies and fostering strong professional relationships. Skilled in problem solving, decision making, budget management, and effective communication to engage stakeholders. Proven track record of delivering innovative solutions and meeting organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Workforce Development
Gaston College
Dallas, NC
05.2020 - Current
Responsible for the recruitment, development, interviewing, hiring, supervision, and evaluation of the Workforce Development Team, including part-time instructors as needed, to provide scheduled offerings by the department.
Supervises, directs, and evaluates the performance of staff members, including all instructors; trains and counsels according to established policies and procedures.
Collaborate with the staff of the Economic and Workforce Development (EWD) to identify and analyze non-curriculum training and educational needs of businesses and industries, as well as the communities served by Gaston College.
Provide appropriate education and training, develop course outlines, and solicit funding and resources for co-sponsorship of programs from various businesses, colleges, and professional organizations.
Work with staff in preparing a marketing plan for workforce development programs.
Conduct an environmental scan that includes the identification of regional training and development needs.
Establish and plan for the promotion of all programs for which the position is responsible, in collaboration with the Vice President for Economic and Workforce Development, program staff, and College marketing personnel, including personal contacts, advertising, and publicity.
Direct programs and courses to include, but not limited to, Business/Career Licensing, Certification, Recertification, Computer Technology, Online/Ed2go, Defensive Driving, Health Care, Human Resource Development (HRD), Motorcycle Safety, Personal Enrichment, and Prison Training (HRD & Occupational), and Transportation.
Collaborate with the college curriculum programs to offer Workforce Continuing Education (WCE) courses and pathways, and develop crosswalks that align with and articulate agreement for college credit to curriculum courses.
Coordinate with other college departments and outside agencies to include EWD programs in career fairs, college fairs, open houses, and campus tours.
Collaborate with the Apprenticeship 321 program to develop related instructions that meet the needs of business and industry.
Establish WCE career pathways and/or academies to align with area high school programs.
In collaboration with the Gaston College Grants Office, seek out grants to apply for, and help manage grants that support WCE tuition scholarships and program development.
Represent the College and make presentations at selected public, civic, and service organization functions or associations and business and industry activities.
Instruct courses when needed in specialty areas.
Develop and maintain a close association with Chambers of Commerce, the Economic Development Commission, the North Carolina Community College System networks, and other professional and business associations.
Use, where appropriate, technology in training activities such as distance learning, individualized interactive computer training, etc.
Prepare and manage budgets for self-supporting and occupational extension programs.
Director, Continuing Education and Business and Industry Training Services
Gaston College
Dallas, NC
05.2019 - 05.2020
Overall responsibility for recruiting, developing, interviewing, hiring, supervising, and evaluating staff members, including part-time instructors as needed, to provide scheduled offerings by the department.
Collaborate with the staff of Continuing Education to identify and analyze non-curriculum training and educational needs of businesses, industries, and the communities served by Gaston College.
Negotiate with managers of business and industry to provide appropriate education and training, develop course outlines, and solicit funding and resources for co-sponsorship programs from various companies, colleges, and professional organizations.
Work with staff in preparing a marketing plan for Business and Industry Training, and Continuing Education programs.
Conduct an environmental scan that includes the identification of regional training and development needs.
Establish and plan for the promotion of all programs for which the position is responsible, in collaboration with the Vice President for Economic and Workforce Development, program staff, and College marketing personnel, which includes personal contacts, advertising, and publicity.
Supervises and evaluates the performance of staff; trains, and counsels according to established policies and procedures.
Promote, design, and manage all aspects of the Customized Training Program for the college.
Develop and administer training programs with industries, recruit instructors, approve payments and reimbursements, evaluate and report on project activities, provide educational consulting assistance to businesses and industries, and maintain information and resources for supporting assessment and training needs, incorporating the most recent programs and techniques.
Supervise, direct, and evaluate staff.
Represent the College and make presentations at selected public, civic, and service organization functions or associations and business and industry activities.
Instruct courses when needed in specialty areas.
Develop and maintain a close association with Chambers of Commerce, the Economic Development Commission, the North Carolina Community College System networks, and other professional and business associations.
Use, where appropriate, technology in training activities such as distance learning, individualized interactive computer training, etc.
Prepare and manage budgets for the Customized Training Program, self-supporting programs, and occupational extension programs.
Coordinator, Innovation Programs and Certification Development
Gaston College
Dallas, NC
10.2016 - 05.2019
Proactively review national, state, and local trends as they relate to future program offerings.
Responsible for recruiting, developing, interviewing, hiring, supervising, and evaluating staff members, including part-time instructors as needed, to provide scheduled offerings by the department.
Direct staff members, including work allocation, training, and problem resolution; complete performance evaluations, and make recommendations for personnel actions; motivate the Continuing Education team to achieve peak productivity and performance.
Communicate with business and industry partners regularly to ascertain their employment needs, and support the development and implementation of new programs.
In collaboration with the Vice President for Economic and Workforce Development, and College Marketing personnel, coordinate or direct the development and implementation of a comprehensive marketing plan for Continuing Education, and self-supporting Business and Industry Training programs.
Utilize the Developing a Curriculum (DACUM) process as a means of making sound decisions; collaborate with Educational and Workforce Development (EWD) and Academic Leadership to develop and implement new, relevant, and strategic programming for Continuing Education.
Collaborate with educational partners, business/industry, and external agencies regularly to promote the development and delivery of courses designed to meet the workforce needs of the region.
Attend and present CE and EWD at national, regional, and local continuing education and workforce development meetings and conferences; represent CE and EWD in divisional and college meetings and activities.
Represent the department and college as requested to make presentations at selected public, civic, and service organization functions, associations, and business and industry activities.
Performance Improvement Coordinator
Lincoln County Emergency Medical Services
Lincolnton, NC
01.2007 - 12.2016
Responsible for the recruitment, development, interviewing, hiring, supervision, and evaluation of EMS employees.
Knowledgeable of the standards of basic and advanced life support training, equipment, documentation, and procedures established by OSHA, ANSI, the NC Office of Emergency Medical Services, the National Registry of EMTs, HIPAA, Medicaid, Medicare, and other third-party insurance carriers, as well as Lincoln County Emergency Medical Services.
Participate in national, regional, and local continuing education programs as needed.
Thorough knowledge of performance improvement and quality assurance program principles and programs.
Maintain Performance Improvement programs for Lincoln County Emergency Medical Services System providers for associated actions.
Assist in the development and implementation of a comprehensive training plan, determined by analysis and trends in electronic records, for continuing education.
Maintain ongoing PI programs for documentation, reviewing, and evaluating basic and advanced life support procedures, and administrative data.
Report findings of record screenings and performance evaluations to the LCEMS Training Coordinator.
Train and assist all new employees in Computer Operations and Performance Improvement.
Liaison for attorney offices, the State Coroner’s Office, and the NC Fatal Accident Reporting System.
Report findings of record screenings and performance evaluations to the LCEMS Training Coordinator.
Maintain protocol-specific templates for patient care report screenings, audits, and all system providers.
Education
MBA - Business Management & Administration
University of North Carolina At Pembroke
Pembroke, NC
12.2020
Bachelor of Science - Business Administration
Gardner Webb University
Boiling Springs, NC
08.2001
Associate of Arts -
Gaston College
Dallas, NC
05.1999
Skills
Staff recruitment and development
Program and curriculum design
Budget and financial management
Marketing strategy and execution
Organizational and employee development
Conflict resolution and mediation
Process improvement methodologies
Strategic planning and analysis
Regulatory compliance expertise
Industry knowledge and insights
Time management skills
Creativity and innovation strategies
Analytical thinking and problem-solving
Public speaking skills
Certification
Certified Program Planner through LERN (Learning Resources Network), April 2018
Accomplishments
North Carolina Community College Leadership Program Graduate, March 2021
Staff Excellence Award Finalist, Gaston College, April 2023
Timeline
Director, Workforce Development
Gaston College
05.2020 - Current
Director, Continuing Education and Business and Industry Training Services
Gaston College
05.2019 - 05.2020
Coordinator, Innovation Programs and Certification Development