IT Services Support
Geraghty & Miller & Arcadis U.S. INC.
10.1992 - 09.2009
- Configured hardware and granted system permissions to new employees.
- Responded promptly and assisted customers in identifying issues and explained solutions to restore service and functionality.
- Process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users by documenting support instructions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.